Director, Experience - Americas

Pebl

About The Position

Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere. Where Your Work Moves the Needle. At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work. What Makes You a Great Fit We are looking for a visionary and influential Director, Experience to join our Experience leadership team. The ideal candidate will lead teams' strategic execution, balancing speed and quality to achieve ambitious business goals. You will drive large-scale change efforts and foster team agility and innovation, while promoting a strong culture of engagement and leadership development across departments.

Requirements

A Bachelor’s degree or equivalent experience, with an advanced degree preferred, demonstrating a strong academic or professional foundation
A proven track record of leading multiple teams and delivering strategic outcomes in fast-paced, complex environments
Experience driving large-scale change initiatives, fostering innovation, and building agile, high-performing teams
Strong leadership capabilities with a demonstrated ability to develop, engage, and inspire leaders across multiple departments
Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional partners at all levels
Typically 8–10 years of experience in customer operations, with a deep understanding of service delivery and operational excellence
Strong analytical skills, with the ability to deep dive into complex data, uncover insights, and translate them into clear, actionable business plans
A proven ability to assess and improve business performance, identifying key levers and driving measurable impact across teams
Experience implementing and scaling AI-driven solutions to optimize operations, enhance decision-making, and improve overall efficiency
A hands-on mindset with a strong bias for action, comfortable rolling up your sleeves to solve problems and support teams when needed

Responsibilities

Lead strategic execution across multiple teams, balancing speed with quality outcomes
Collaborate with Product, HR, Operations, Payroll, and Client Success teams to drive cross-departmental initiatives and operational excellence
Drive large-scale change initiatives, building team agility and fostering innovation
Develop leaders across departments and promote a strong culture of engagement and high performance
Champion continuous improvement and accountability across teams
Define and scale global Experience strategy, ensuring exceptional supported-employee and client experiences across markets