Director, Experience Strategy

Adelphi Group • New York, NY

1d • $160,000 - $170,000 • Hybrid

About The Position

Remedy Edge is a global healthcare communications network that uses creativity and technology to improve health outcomes. The Director role provides senior UX direction for complex engagements or portfolios and serves as a partner to business, client, and leadership teams. The position communicates UX principles and best practices, leads designers in execution, and ensures consistent quality across projects. Deep healthcare marketing experience is required, particularly in work promoting products to healthcare professionals and addressing complex pharmaceutical and medical needs.

The role includes leading client discussions and providing strategic design direction; overseeing UX across digital and omnichannel tactics; directing discovery, information architecture, prototyping, and experience definition; managing design systems and quality standards; and developing UX teams and emerging leaders. The Director also collaborates across agency functions and partners with senior UX leadership to assess innovation and AI capabilities that can improve team workflows.

The position is based in New York, NY. Remedy Edge describes its work model as flexible hybrid, with work possible in its NYC headquarters, at home, or with clients. Omnicom policy requires employees to work in the office at least three days per week, subject to local law and any additional direction from the agency or manager. The listed salary range is $160,000–$170,000.

Requirements

• 10 or more years of UX design and omnichannel experience, including significant client-facing leadership.
• Deep understanding of integrating research, brand, business, medical, content, technology, and regulated pharmaceutical needs into actionable design work.
• Proven expertise in WCAG accessibility compliance, design systems, SEO, measurement, and health literacy.
• Ability to balance business and brand strategy with research insights, data, and medical requirements to create solutions that build client confidence and drive scope and impact.
• Expertise in standard UX software, with a heavy emphasis on Figma and AI tools.

Responsibilities

• Lead strategic conversations with clients and senior stakeholders, providing practical advice and strategic design direction.
• Implement UX best practices across websites, emails, banner ads, social media, digital sales aids, congress applications, and other digital or omnichannel tactics.
• Oversee UX tracks from discovery and information architecture through prototyping and experience definition.
• Lead design-system management, provide internal training, and establish quality and delivery expectations.
• Direct and manage UX teams, cultivate emerging leaders, and train teams in UX best practices across portfolios.
• Build relationships with cross-functional partners and navigate competing priorities in a fast-paced agency environment.
• Partner with senior UX leadership, including VP-level and above, to evaluate innovation and AI capabilities for supporting, automating, and elevating UX workflows.
• Conduct and synthesize discovery research into a strategic approach, lead high-level discovery presentations, and develop subsequent creative briefs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed