Director, Experience Design
About The Position
We are searching for Director of Experience Design (XD) located in New Brunswick or Raritan, NJ. Please include a link to your portfolio on your resume. The Director of Experience Design (XD) for MedTech is a senior leadership role responsible for defining and delivering end-to-end experience strategy across priority MedTech platforms, including large-scale transformation programs such as Butterfly and associated commercial, service, and marketing ecosystems. This leader serves as the accountable design leader for one or more global programs, partnering closely with Product, Technology, Commercial, Data, and Architecture leaders to drive insight-driven, user-centered experiences that improve outcomes, accelerate adoption, and deliver measurable business value. The role operates at the intersection of experience strategy, design operations, and organizational transformation, ensuring that Experience Design is embedded as a strategic capability across MedTech.
Requirements
- Bachelor’s degree in Design, Human-Computer Interaction (HCI), Service Design, or related discipline
- 12+ years of experience in experience design, digital product design, or related fields
- 5+ years of experience leading design teams and design leaders
- Demonstrated leadership in enterprise-scale transformation programs or global platforms
- Proven ability to influence senior stakeholders and lead in highly matrixed organizations
Nice To Haves
- Experience in healthcare, MedTech, or other regulated industries
- Experience with CRM platforms (e.g., Salesforce, Dynamics) or commercial ecosystems
- Familiarity with AI-enabled, data-driven, or insight-driven product experiences
- Experience leading distributed global teams across regions and business units
Responsibilities
- Define and evolve the end-to-end experience vision across MedTech platforms, grounded in user insights, business priorities, and technical feasibility
- Lead journey-led, insight-driven decision-making, ensuring product roadmaps reflect validated user needs and experience opportunities
- Translate complex workflows, data ecosystems, and business processes into intuitive, scalable user experiences
- Partner with senior leaders to shape digital transformation initiatives (e.g., CRM, commercial platforms, AI-enabled experiences)
- Influence product strategy, investment decisions, and prioritization through a strong human-centered design perspective
- Act as a thought leader, advocating for Experience Design in executive-level discussions
- Serve as the design leader for global programs, ensuring alignment across business units, regions, and experience domains
- Collaborate with XD peers to establish and scale operating models (intake, prioritization, delivery)
- Lead, coach, and develop a high-performing global XD team and external partners, strengthening leadership bench and succession pipelines
- Drive alignment across Product, Engineering, Architecture, and Commercial teams to improve delivery outcomes and reduce friction
- Foster a culture of collaboration, innovation, and continuous improvement across global teams
- Inspire and upskill cross-functional partners in design thinking and product excellence
- Drive adoption and governance of design system to ensure consistency, scalability, and efficiency
- Ensure high-quality, consistent design outputs aligned to enterprise standards and accessibility requirements
- Oversee the creation of journey maps, service blueprints, prototypes, and scalable design frameworks
- Establish experience metrics and performance frameworks linking design outcomes to business impact
- Drive continuous testing, validation, and iteration through VOC, usability research, and field engagement
- Lead executive presentations, business reviews, and strategic readouts demonstrating the value of Experience Design
- Use data, storytelling, and insights to communicate impact and drive alignment across leadership
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Director
