Director, Product Experience & Design
About The Position
We are seeking a visionary and execution-oriented Director, Product Experience & Design to lead the experience strategy, design systems, and user experience organization for our next-generation Enterprise Data & AI Platform ecosystem. This leader will define how developers, analysts, data scientists, product teams, and AI practitioners interact with a modern hybrid data platform spanning: • cloud-native Lakehouse architecture • data mesh and data products • AI/ML tooling • governance and lineage • analytics and observability • developer workflows and APIs This role will also own the enterprise design language and experience standards for agentic (AI-driven) products across Mastercard, ensuring consistency in how AI systems behave, interact, and scale across platforms. This role reports directly to the SVP, Product – Data & AI Platforms and partners closely with Engineering, Architecture, AI/ML, Governance, Security, and Business Product teams globally.
Requirements
- Customer Obsession: Deep empathy for developers, analysts, data scientists, and enterprise platform users
- Proven experience scaling UX organizations in enterprise SaaS, platform, or cloud-native environments
- Strong understanding of: Enterprise SaaS platforms, Developer platforms and workflows, APIs and integration patterns
- Strategic storytelling: Ability to translate complex platform and AI concepts into clear, compelling narratives
- Systems thinking: Ability to simplify deeply interconnected technical ecosystems into intuitive user experiences
- Influence without authority: Ability to align Engineering, Product, Security, and Operations around shared experience standards
- Strong perspective on AI/agentic UX, human-in-the-loop systems, and experience design at scale
Responsibilities
- Define and lead the end-to-end product experience vision for the Enterprise Data & AI Platform ecosystem
- Establish a cohesive UX strategy across: Developer platforms, Data products and marketplaces, Analytics and observability experiences, AI / agentic interfaces, Governance and trust frameworks
- Define how users and AI agents interact, recognizing shifting behaviors as enterprise users increasingly leverage AI
- Drive consistency across on-prem, private cloud, and public cloud environments
- Build and scale a unified enterprise design system for data, AI, and platform products
- Define Mastercard-wide standards for: Design language and experience principles, Interaction patterns and accessibility, Visual systems and data visualization, Observability UX and developer workflows, AI-assisted and agent-driven workflows
- Establish common experience themes across all agentic builds, including: Agent behavior models, User/agent interaction patterns, Trust, explainability, and control mechanisms
- Partner with engineering to operationalize reusable, scalable experience components across core platform pillars
- Lead UX strategy for data discovery, cataloging, lineage, and marketplace capabilities
- Improve discoverability, trust, and usability of data products through intuitive, metadata-driven experiences
- Drive a consumer-grade experience for enterprise data users
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
