Director, Experience Design
About The Position
T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success. The Director of Experience Design leads the development, piloting, and evolution of end-to-end retail experience concepts across physical, digital, and human touchpoints. This role translates strategic inputs, customer insights, and business priorities into scalable, operationally viable experiences that enhance customer engagement and sales outcomes. The Director partners cross-functionally with Brand, Digital, Product, and AI teams to deliver cohesive omnichannel experiences. The role also establishes frameworks, playbooks, and toolkits to enable consistent execution across formats. This position drives innovation beyond store design into holistic experience systems. Un-carrier®
Requirements
- Bachelor’s degree in Architecture, Interior Design, Industrial Design, or related field (or equivalent experience).
- 10+ years managing design studios delivering complex projects across varying scales and budgets.
- 5+ years leading and developing high-performing creative and technical teams.
- Strong leadership and team development capabilities.
- Expertise in technical design, fabrication, and spatial design.
- Excellent communication and presentation skills.
- Proven change management and innovation leadership.
- Strong cross-functional collaboration and relationship management.
- Customer-focused mindset with strong analytical capabilities.
Nice To Haves
- Master’s degree in Business Administration, Retail Management, or Design preferred.
Responsibilities
- Lead development and continuous evolution of end-to-end experience concepts across physical, digital, and human touchpoints.
- Design, pilot, test, and scale experience concepts using test-and-learn methodologies.
- Enable seamless omnichannel customer journeys with intuitive wayfinding and integrated touchpoints.
- Develop experience frameworks, playbooks, and toolkits for scalable implementation.
- Integrate AI and emerging technologies into human-centered retail experiences.
- Collaborate cross-functionally with Retail Strategy, Brand, Digital, and Product teams.
- Lead, mentor, and build high-performing experience design teams.
Benefits
- medical, dental and vision insurance
- a flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
