Director - ERP Implementation Services (K-12)

Harris Computer • Colorado Springs, SC

15d • $95,000 - $110,000 • Remote

About The Position

The Director of Professional Services will have responsibility for the delivery of Harris School Solutions- Enterprise Financials products to our customers. You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.

Requirements

• Direct leadership and experience in the delivery of professional services
• Experience in delivering multiple product solutions and managing a diverse team of professionals
• 8+ years of management experience
• Experience managing groups of 10 people or more; experience developing and promoting managers and leaders
• Demonstrated experience in managing distributed, remote teams
• Experience with remote delivery models and the delivery of cloud solutions

Nice To Haves

• Experience in implementing ERP/ Financial solutions in the public sector
• K12 financial or human capital experience

Responsibilities

• Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
• Regular monitoring & measuring of the priorities, providing coaching and guidance to team members
• Collaborate with various levels of team members to maximize the effectiveness of the business as a whole
• Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
• Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
• Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.
• Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
• Create a work environment that promotes learning, sharing and trust.
• Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
• Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
• Present financial, project, and customer satisfaction related presentations to senior management.

Benefits

• Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
• Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
• Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
• We offer a comprehensive benefit package as well as other additional “Perks”!
• We empower our employees to make a difference
• We have an award winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees