Director of K-12 Family Services

DREAM•New York, NY

4d•Hybrid

About The Position

DREAM is a network of PreK-12 schools and community programs serving over 2,500 youth in East Harlem and the South Bronx. The Director of K-12 Family Services, reporting to the Managing Director of Community Impact, is responsible for developing, implementing, and refining the organization's family engagement approach. This role involves direct services, oversight of case management, and coordination of Family Social Workers to ensure positive outcomes for all DREAM families.

Requirements

Master’s Degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or a similar field, required.
5+ years of previous case management and community services experience, required.
2+ years of team and people leadership experience, required.
Proven success coordinating services across campuses and driving work through others.
Strong understanding of issues impacting historically underserved communities, including economic mobility, housing stability, healthcare access, and civic engagement.
Experience using and training others on case management, referral, and data systems.
Adaptive & inspirational leader, able to effectively influence and engage various stakeholders.
Exceptional relationship-building, communication, and stakeholder management skills, with the ability to engage families, community leaders, and organizational partners.
Ability to operate with clear vision while also ensuring strong execution and follow-through in a fast-paced, mission-driven environment.
A strong belief in the mission and values of DREAM, including the desire to make a difference in the lives of our students, families, and community.

Nice To Haves

Experience coordinating case management supports across a school network.
Experience managing Social Workers or similar staff.
Experience working at the Network leadership level in a high-performing charter school.
Bilingual (Spanish/English).

Responsibilities

Build, manage, implement, and scale network-wide systems and structures for high-quality family case management.
Lead strategies to support families' short and long-term needs.
Design and lead on-site workshops and programming for families, and train others to do so.
Establish metrics, monitor outcomes, and use data for continuous improvement and strategic decision-making.
Secure and maintain long-term partnerships with CBOs and service providers.
Foster strong, trust-based relationships with families, school leaders, and staff.
Coordinate with partner organizations for the benefit of DREAM families.
Train others on fostering and maintaining strong relationships in support of families.
Provide vision, direction, and coaching for Family Services across the network.
Oversee and develop Family Social Workers' ability to manage Family Services at their school, acting as a 'dotted line' coach.
Train and develop others on the philosophy of Family Services.
Serve as a Family Social Worker in founding schools or when schools have vacancies.
Perform other responsibilities as assigned.

Benefits

Flexible Medical Health Plans, subsidizing the majority of costs for the employee, their spouse/domestic partner and children.
Ability to select between a variety of medical plans.
Dental and vision plans.
Disability benefits.
Life insurance.
Up to 12 weeks fully paid of Parental Leave.
Flexible spending account options.
Pre-tax commuter benefits (parking and transit).
Fitness and entertainment discounts.
Employee assistance program (EAP).
403(b) retirement plan with employer match starting at 4% after one year, with increases tied to DREAM tenure.
Referral, performance, and tenure milestones bonuses.
Discounted school meals through our in-house Scratch Food Program.
Tuition reimbursement support.
Access to a professional development fund.
Approximately 48 days off throughout the year including holidays, sick days, personal days and summer Fridays for full-time Network Support Team employees.