Director, Epic Applications (Laboratory Information Systems)

University of Miami•Miami, FL

1d•Onsite

About The Position

The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-time Director, Epic Applications (Laboratory Information Systems). As a Director of Lab Information Systems, you will provide leadership and direction on the design, implementation, build, testing, modification, and analysis of LIS applications. You will collaborate with senior leadership on strategic initiatives, growth and expansion opportunities, and improving patient experiences and outcomes related to satisfaction and quality. You will provide organizational knowledge and guidance for LIS teams to facilitate decision-making, inform staff members of barriers, advancements, opportunities, and resource requirements to execute projects successfully. You will manage staff and allocate resources as necessary, manage scope, budget, schedule, and quality of projects, and establish a clear line of communication with clinical and business leaders. You will maintain regular communication with team members and lead weekly project team meetings, review the status of projects and issues on an ongoing basis with the team, and become knowledgeable about UHealth’s policies, procedures, and business operations. You will work with managers to develop on-call rotations and rounding support schedules for customers, participate in rounding events for customers to better understand workflows and issues, and lead and/or participate in applicable IT committees. These committees can be customer-facing but also in IT to better understand/follow global IT initiatives to be shared in local IT committees. You will foster a positive, collaborative, and inclusive team environment and foster a culture of innovation, continuous improvement, and excellence in service delivery. You will partner with all IT teams when developing streamlined services for customers including but not limited to incident, requests, and projects. On occasion and depending on the type of project, act as the project manager to help oversee/manage tasks through to completion.

Requirements

Bachelor’s Degree
Epic Certifications required; Epic Beaker (CP and AP), Epic Orders, Data Innovation preferred
Minimum of 10 years of experience, preferably in healthcare or healthcare-related organization
Familiarity with lab workflows, regulatory requirements, integration points, and patient experiences
Experience leading large teams of individuals and the ability to manage staff effectively
Strong communication and organizational skills
Past success with large-scale projects such as other software implementations, building projects, or other key initiatives
Able to logically examine, and interpret information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
Ability to gain trust and establish effective relationships with team members
Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Nice To Haves

Master’s Degree preferred
Epic Beaker (CP and AP), Epic Orders, Data Innovation preferred
Familiarity with lab workflows, regulatory requirements, integration points with other Epic modules, and patient experiences preferred
Experience in anatomical pathology and lab practices preferred
Previous Epic Beaker, AP & CP implementation experience and certification preferred
Understanding of a wide array of integration points for laboratory services, including but not limited to Scheduling/registration, HIM, Charging, Interfaces, EpicCareLink, EpicCare Inpatient/Ambulatory, Bugsy, Beacon, Optime/Anesthesia, Radiant, and Willow within Epic preferred

Responsibilities

Provide leadership and direction on the design, implementation, build, testing, modification, and analysis of LIS applications
Collaborate with senior leadership on strategic initiatives, growth and expansion opportunities, and improving patient experiences and outcomes related to satisfaction and quality
Provide organizational knowledge and guidance for LIS teams to facilitate decision‐making
Inform staff members of barriers, advancements, opportunities, and resource requirements to execute projects successfully
Manage staff and allocate resources as necessary
Manage scope, budget, schedule, and quality of projects
Establish a clear line of communication with clinical and business leaders
Maintain regular communication with team members and lead weekly project team meetings
Review the status of projects and issues on an ongoing basis with the team
Become knowledgeable about UHealth’s policies, procedures, and business operations
Work with managers to develop on-call rotations and rounding support schedules for our customers
Participate in rounding events for customers to better understand workflows and issues
Lead and/or participate in applicable IT committees. These committees can be customer-facing but also in IT to better understand/follow global IT initiatives to be shared in local IT committees.
Foster a positive, collaborative, and inclusive team environment
Foster a culture of innovation, continuous improvement, and excellence in service delivery.
Partner with all IT teams when developing streamlined services for customers including but not limited to incident, requests, and projects.
On occasion and depending on the type of project, act as the project manager to help oversee/manage tasks through to completion.