Director, Enterprise Systems & Business Applications (NetSuite)

Stoney Clover Lane•New York, NY

1d•Hybrid

About The Position

Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane is a lifestyle accessories brand known for customization, color, and playful design. We design and sell personalized accessories for travel and everyday use, with a strong focus on creativity, quality, and customer experience. Our teams work closely across product, creative, marketing, retail, and operations to bring collections, collaborations, and brand experiences to life. We are a fast paced, detail driven company that values collaboration, strong organization, and a deep understanding of our brand and customer. We believe great ideas come from people who care deeply about the work and take pride in executing even the smallest details well.

Requirements

7–10+ years of experience in ERP and enterprise technology, including at least 5 years supporting a retail or omni‑channel NetSuite environment.
Experience supporting E‑Commerce, Wholesale, and Retail P&Ls, with the ability to structure ERP reporting accordingly.
Solid understanding of financial statements and Order‑to‑Cash and Procure‑to‑Pay processes.
Prior people‑management experience, with responsibility for mentoring and developing junior team members.
Experience managing both business‑as‑usual and project budgets.
Proven success leading cross‑functional initiatives with measurable outcomes.
Ability to operate effectively in a fast‑paced environment with changing priorities.
Engagement with NetSuite user groups and awareness of new solutions; NetSuite certifications a plus.
Strong analytical, commercial, and communication skills.
Ownership‑driven leader who seeks efficiency, challenges the status quo, and presents practical options to deliver results.
Bachelor’s and/or Master’s degree in Technology, Finance, or related discipline.

Nice To Haves

NetSuite certifications a plus.

Responsibilities

Own and manage the NetSuite platform and its integrations end‑to‑end, including roadmaps, enhancements, upgrades, and scalability planning.
Define and maintain the enterprise technology landscape across ERP, Shopify, POS, EDI, APIs, marketing platforms, inventory systems, analytics tools, and third‑party applications, with customer experience as a core consideration.
Provide oversight of core IT infrastructure and end‑user computing, including networks, hardware, identity and access management, security, device management, and desktop support models.
Establish and maintain standards for system architecture, data integrity, security, documentation, governance, and operational support.
Ensure technology solutions enable the business efficiently while maintaining appropriate controls and reliability.
Lead cross‑functional initiatives spanning Finance, Operations, Technology, and Commercial teams.
Manage the full delivery lifecycle: business case development, prioritization, scope definition, resourcing, execution, testing, rollout, and post‑implementation optimization.
Apply structured project and program management practices including milestone tracking, risk management, dependency management, and stakeholder reporting.
Translate business needs and initiatives into sequenced technology solutions with defined ownership and measurable outcomes.
Identify opportunities to streamline, standardize, and improve business processes through effective use of technology.
Challenge outdated processes, manual work, and fragmented workflows that limit scalability or efficiency.
Design solutions that reduce operational friction, improve accuracy and timeliness, and support business growth.
Improve access to trusted, well‑governed data across teams while maintaining appropriate security controls.
Develop standardized reporting, dashboards, and KPIs that provide consistent visibility into financial, operational, and commercial performance.
Enable self‑service reporting and analytics to reduce ad‑hoc requests and improve decision‑making and accountability.
Evaluate AI and automation capabilities across ERP, analytics, integrations, and core business processes.
Identify and prioritize practical, value‑driven AI use cases such as forecasting support, anomaly detection, reporting automation, and process optimization.
Assess cost, data readiness, complexity, risk, and expected ROI to support informed decision‑making.
Coordinate training and change support to ensure effective adoption of new tools and capabilities.
Oversee enterprise integrations including Shopify–NetSuite, POS, EDI, APIs, and third‑party applications.
Manage vendor and partner relationships and review technology contracts impacting scope, pricing, SLAs, security, IP, and renewals.
Act as business owner post‑signature, ensuring vendors deliver agreed outcomes on time and within budget.
Develop business cases and track post‑implementation ROI tied to cost reduction, productivity gains, and revenue enablement.
Own and manage the IT and ERP operating and project budgets.
Evaluate financial implications of delivery and contract models (fixed fee vs. T&M, licensing tiers, usage‑based pricing).
Reduce technical debt and improve operational leverage through system and process improvements.