Director, Enterprise Quality team
PayPal•New York, NY
•$159,500 - $236,500•Hybrid
About The Position
This job is responsible for leading the strategic design, analysis, and continuous improvement of enterprise-wide processes to drive efficiency, compliance, and operational excellence. They partner with cross-functional leadership to streamline workflows, eliminate inefficiencies, and align business processes with organizational priorities. Serving as both a strategic advisor and hands-on leader, the Director ensures robust governance, implements best practices, and fosters a culture of continuous improvement that delivers measurable results.
Requirements
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Nice To Haves
- Travel Percent: 0
Responsibilities
- Lead the end-to-end design, analysis, and optimization of business processes to enhance efficiency, compliance, and effectiveness.
- Collaborate with cross-functional teams and senior leadership to align process improvements with organizational goals and strategic priorities.
- Identify, assess, and resolve complex business process challenges, driving sustainable improvements and measurable business outcomes.
- Oversee governance frameworks and ensure compliance with internal standards and external regulatory requirements.
- Leverage Lean, Six Sigma, or other methodologies to implement large-scale process improvement initiatives with significant impact on cost, quality, and productivity.
- Develop and implement performance management systems to monitor key process metrics, ensuring accountability and continuous optimization.
- Lead user acceptance testing and change management efforts to ensure adoption of improved processes and tools.
- Serve as a subject matter expert and mentor, coaching teams and leaders on process improvement best practices and methodologies.
- Establish and maintain documentation, standards, and best practices to promote operational consistency and scalability.
- Prepare and present detailed reports, insights, and recommendations to executive leadership on process performance and improvement opportunities.
Benefits
- generous paid time off
- healthcare coverage for you and your family
- resources to create financial security
- support your mental health
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What This Job Offers
Job Type
Full-time
Career Level
Director
