Manager, Enterprise Quality team
PayPal•New York, NY
•$109,000 - $156,200•Hybrid
About The Position
This job serves as a thought partner, using specialized expertise to identify issues and recommend best practices for business process improvements. They lead functional projects and programs, analyze business trends, and collaborate with team members to develop solutions that streamline workflows. This role also provides guidance to junior team members in process management and analysis, ensuring alignment with organizational objectives.
Requirements
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Nice To Haves
- The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: New York City, New York: ($109,000.00 - $156,200.00 Annually)
- Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently.
- Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
- For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Responsibilities
- Design and maintain the process for responding to customer impacts
- Identify issues within business processes and recommend best practices for improvement.
- Find themes in incident data and provide insights to the business
- Maintain incident process documentation and training content
- Evaluate incident management tools for compliance
- Define KPIs (Key Performance Indicators) and implement measurement framework to understand the performance of assigned processes
- Collaborate with team members to develop solutions that streamline workflows and improve efficiency.
- Drive the implementation of process improvement initiatives across various departments
- Provide guidance and support to junior team members in process management and analysis.
Benefits
- generous paid time off
- healthcare coverage for you and your family
- resources to create financial security
- support your mental health
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What This Job Offers
Job Type
Full-time
Career Level
Manager
