Director, Enterprise Architect, Patient Services Platforms

Pfizer • New York City, NY

1d • Hybrid

About The Position

The Director, Enterprise Architect is a technical leader within Pfizer's U.S. Patient Support Services (PSS) organization. This role is accountable for developing and maintaining a scalable technology architecture, core platform data model, and aligning with enterprise teams on integration approaches to reduce overall technical and process debt. The Enterprise Architect will partner with the business engagement team and delivery team to provide direction and approval for solution design, build estimation models, and provide technical oversight to delivery teams.

Requirements

• Bachelor's degree with at least 8 years of experience; OR a Master's degree with at least 7 years of experience; OR a PhD with 5+ years of experience.
• Progressive experience in Enterprise architecture with focus on patient services Life Sciences domain.
• Deep expertise in modern technology platforms including Salesforce, cloud ecosystems, DevOps, Agile methodologies, and AI.
• Very good understanding of commercialization process in bio-pharma domain.
• Proven experience in change management, user adoption, and process harmonization.
• Strong program/project management and SDLC experience.
• Permanent work authorization in the United States.

Nice To Haves

• Deep expertise in enterprise architecture, solution design, and distributed systems.
• Strong experience with CRM and commercial platforms (Salesforce, Veeva).
• Proven ability to design complex integrations and data architectures at scale.
• Hands-on experience with cloud and data warehouse platforms (AWS, Azure, Snowflake, etc...) and modern data stacks.
• Experience designing systems incorporating AI/ML and LLM-based capabilities.
• Strong understanding of AI architectures (e.g. MCP).
• Expertise in security, compliance, and regulated environments (SOX, GxP).

Responsibilities

• Own the technical architecture, data model, and enterprise alignment for patient services processes, including patient and HCP enrollment, benefits verification and re-verification, prior authorization and appeals support, copay and patient assistance programs, free goods and bridge programs, specialty pharmacy triage, adherence and education programs, and case management.
• Produce and maintain current-state and target-state architecture, develop architecture guidelines and design principles for the development team.
• Own and maintain the business and technical data dictionary for patient services and partner with the insights team to ensure enterprise alignment on reporting.
• Use process mining and operational data to identify technology / AI process improvement opportunities to enhance business outcomes.
• Ensure the right balance between enterprise capability and disease areas specific requirements to ensure scalable platform capabilities.
• Own and maintain integration patterns across Salesforce and patient services ecosystems, data platforms, Hub solutions, and 3rd party integrations.
• Ensure alignment with enterprise data platforms, integration patterns, and Salesforce strategy.
• Work closely with the Enterprise Salesforce team to build scalable capabilities for patient services field teams that can increase access of therapies to patients.
• Ensure architectures meet SOX, GxP, privacy, and security requirements.
• Define patterns for observability, audibility, and controls in AI systems.
• Partner with CISO, Legal, Privacy, and Quality to embed compliance by design.
• Lead structured impact assessments for proposed process, platform, and vendor changes — covering downstream systems, data, integrations, reporting, controls, hub and vendor operations, field teams, and the patient experience.
• Maintain traceability from Enterprise capability to process to system to control, so the blast radius of any change can be established quickly and evidenced.
• Architect patient and HCP experiences on AI lead front technologies to reduce time to refill and enable field forces efficiencies.
• Set standards for grounding, prompt and agent versioning, conversation logging, evaluation, and audit evidence for AI in a regulated patient-facing context.
• Govern org strategy, data model extension, declarative vs. programmatic build, technical debt, and release and environment management across the patient services.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Director