Enterprise Architect - Managed Services

Tusker•Green Bay, WI

1d•$115,000

About The Position

Tusker is seeking an Enterprise Architect to serve as the senior technical voice in its sales process. The role connects client needs, sales strategy, and delivery capabilities to design practical, profitable managed services solutions across infrastructure, cloud, networking, endpoints, identity, and security. It is a consultative pre-sales role, not a quota-carrying sales position or a delivery architecture role. The Enterprise Architect leads discovery, shapes solutions, communicates their value to technical and executive stakeholders, guides opportunities through procurement, and ensures a smooth handoff to delivery. Success is reflected in managed services bookings, technical win rates, accurate and profitable scoping, high-quality proposal responses, and strong feedback from clients and account teams. Compensation starts at $115,000 annually.

Requirements

At least 7 years of experience in IT infrastructure, cloud, or security, including at least 3 years in pre-sales, solution architecture, or consulting.
Direct managed services experience, including service catalogs, SLAs, per-user or per-device pricing, and cost-to-serve considerations.
Hands-on depth in most of the following: Microsoft 365, Entra ID, Azure, virtualization, LAN/WAN/SD-WAN, firewalls, network security, endpoint management such as Intune, backup and disaster recovery, and EDR/MDR or SIEM platforms.
Ability to lead credible conversations with engineers, IT leaders, and executives.
Strong writing skills across proposals, architecture documents, and executive summaries.
Ability to travel regularly for in-person client engagement throughout the territory.

Nice To Haves

Experience with an MSP, MSSP, VAR, or systems integrator.
Knowledge of AV, unified communications, or collaboration technologies.
Experience in manufacturing, healthcare, or insurance.
Exposure to CMMC, HIPAA, PCI DSS, or NIST CSF.
Relevant Microsoft, Cisco, Fortinet, CISSP, TOGAF, or similar certifications.

Responsibilities

Lead discovery and current-state assessments across infrastructure, network, cloud, endpoint, identity, and security.
Design managed services solutions covering NOC/SOC coverage, Microsoft 365 and Azure operations, endpoint and server management, networking, backup and disaster recovery, and security operations.
Right-size solution scope to align client risk tolerance with delivery economics.
Identify project work required before or alongside a managed services engagement.
Partner with Account Executives from qualification through close and own the technical narrative.
Build business cases using total cost of ownership, cost-to-serve, risk reduction, and outcome-focused messaging.
Lead executive presentations and whiteboard sessions, address objections, and set realistic expectations.
Support account growth through roadmaps, technology business reviews, and expansion opportunities.
Own technical responses to RFPs, RFIs, RFQs, security questionnaires, and compliance requests.
Define scope, assumptions, exclusions, and service levels to support accurate pricing and clear statements of work.
Partner with practice leaders and finance to validate delivery feasibility and margin.
Lead the transition from sale to delivery, documenting assumptions, dependencies, and expectations.
Share field insights, improve reusable solution content, and mentor emerging architects.