Director, Engineering, Firehouse Subs

Restaurant Brands International • Jacksonville, FL

2d • Onsite

About The Position

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. We’re building the team and are looking for a Director, Engineering for our Firehouse Subs brand. We are looking for a hands-on and highly technical leader, that can enable strategic and tactical projects to drive growth and improve efficiency, with a track record of managing high scale, consumer-facing digital experiences. The leader must be strong particularly in solution architecting efficient, scalable, and elegant technologies to drive business strategies and outcomes and in managing a team and multiple cross-functional stakeholders. RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Jacksonville, FL.

Requirements

• 8+ years in a senior management role leading technical teams
• Bachelor's degree in Computer Science, Math, Data Science and Analytics, Engineering, or Business.
• A track record as a strategic and problem solver with an ability to translate vision into outcomes while fostering a positive and innovative workplace
• Experience and ability to provide exceptional leadership to our technology team (designers, product managers, engineers, and data scientists) and to build enthusiastic, high performing teams while focusing on tactical and strategic issues
• Ability to manage multiple concurrent projects/initiatives, objectives, groups, or activities
• Experience in driving large-scale change across a global organization.
• Strong organization, analytical and problem-solving skills with an end-user focus.
• Ability to prioritize, self-initiate, and create momentum, even with partial guidance or information.
• Strong verbal and written communication skills, with an ability to effectively communicate updates and desired outcomes in a succinct manner to a variety of audiences.
• Experience with GraphQL (Apollo Federation preferred).
• Cloud expertise, preferably AWS (Lambda, API Gateway, DynamoDB) and Infrastructure as Code (Terraform preferred).
• Experience designing and operating distributed, high-traffic systems.
• Strong understanding of relational and non-relational database systems.
• Experience with CI/CD tools (CircleCI, Jenkins, GitHub Actions) and automation pipelines.
• Familiarity with observability tools (Datadog, New Relic, CloudWatch).
• Strong understanding of testing methodologies (TDD/BDD).

Nice To Haves

• A Master’s degree or PhD is considered a plus
• Ideally, previous experience in technology consulting roles/companies, having applied technical solutioning to various client projects.

Responsibilities

• Leading technology teams including front-end and back-end Engineering in their day-to-day operations, supervising heads of departments, and setting performance goals
• Help define and advance an internal Firehouse Subs engineering- and advanced analytics-forward culture and strategy, including empowering cross-functional departments with the right tools, data, skillsets/training, and organization structures
• Collaborate with multiple business and technical teams to define and deliver complex customer facing solutions and advance partnerships, technology platforms and external relationships
• In partnership with stakeholders across the business, identify innovative technology-driven solutions to a variety of business challenges and opportunities
• While mostly managing a large team, the ability to ‘roll up the sleeves and lead from the front’ when needed is critical
• Actively track and report progress to senior stakeholders on progress and value delivered
• Conduct technical reviews of products and solutions to evaluate their applicability for both internal teams, franchisees and consumers
• Develop, track, and control the development of annual capital and operating budgets for purchasing tools, staffing and ensuring effective operations

Benefits

• Benefits at all of our global offices are focused on physical, mental and financial wellness.
• We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees