Director, Employee Experience & Talent
About The Position
Lakeside HR Group has been engaged by our client to recruit a Director of Employee Experience & Talent to join their team. Our client is a mission-driven organization operating in a high-paced, 24/7 environment with a nationwide workforce, focused on delivering critical services that require precision, coordination, and a strong culture of accountability. This role owns the employee experience across the full lifecycle—leading employee relations, talent acquisition, performance management, engagement, and learning & development. It’s a high-impact leadership position responsible for building a strong, consistent culture while partnering closely with senior leadership to support a growing, distributed workforce.
Requirements
- Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience)
- 10+ years of progressive HR leadership experience
- Deep expertise in employee relations, investigations, and talent management
- Experience supporting distributed, operational, or 24/7 workforces
- Proven ability to coach and develop leaders at multiple levels
- Strong strategic thinking combined with hands-on execution
- Excellent communication, facilitation, and leadership skills
- Ability to manage sensitive situations with discretion and sound judgment
Nice To Haves
- Experience in logistics, transportation, healthcare, or other mission-driven environments
- Professional HR certification (SHRM-CP/SCP, PHR/SPHR)
- Experience with employee engagement tools and data-driven decision making
Responsibilities
- Serve as the primary employee relations leader and trusted resource across the organization
- Lead workplace investigations, ensuring fair, thorough, and timely resolution
- Design and manage corrective action and progressive discipline processes
- Monitor trends and proactively address employee relations risks
- Act as a steward of culture, reinforcing organizational values and mission
- Coach and support frontline and mid-level leaders on performance, conflict resolution, and employee management
- Identify leadership capability gaps and implement targeted development solutions
- Provide guidance on complex employee situations to ensure consistency and compliance
- Design and lead employee engagement strategies, including survey programs and action planning
- Implement recognition initiatives that reinforce culture and drive retention
- Monitor engagement trends and recommend improvements
- Lead recruiting strategy for a growing, national workforce
- Manage and develop talent acquisition team members
- Ensure a consistent, high-quality candidate experience aligned to organizational values
- Lead performance management processes including goal setting, feedback, and development planning
- Design and support succession planning and career pathing initiatives
- Partner with leadership to identify and address talent gaps
- Develop and execute a comprehensive L&D strategy across the organization
- Deliver leadership development programs and compliance training
- Design scalable training solutions for a distributed workforce
- Build and continuously improve onboarding and new hire integration programs
- Track onboarding effectiveness and optimize employee ramp-up and engagement
- Partner with leadership on workforce planning, organizational design, and growth strategy
- Develop competency models and career pathways
- Use data to drive decisions related to engagement, retention, and performance
- Lead exit interview programs and synthesize insights to inform retention strategies
- Identify turnover trends and partner with leadership on solutions
Benefits
- Competitive compensation package
- Health, dental, and vision insurance
- Paid time off and paid holidays
- Retirement plan with employer contribution
- Opportunity to shape culture and lead impactful, mission-driven work
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What This Job Offers
Job Type
Full-time
Career Level
Director
