Director, Electronic Medical Records (EMR) and Portal

Person Centered Services • Buffalo, NY

2d • $93,700 - $112,440 • Hybrid

About The Position

The Director of EMR and Portal provides leadership and subject matter expertise in the administration, structure, and performance of the Electronic Medical Record and associated portals. This role partners across programs and strategic operations to leverage EMR data and functionality in support of a complex service delivery model.

Requirements

• Bachelor’s degree required
• Minimum of five (5) years of experience working with electronic health records and databases required
• At least three (3) years of experience in a leadership role, with responsibility for guiding teams and/or managing projects.
• Ability to work independently with minimal supervision while managing multiple priorities.
• Excellent written and verbal communication skills.
• Strong relationship‑building and collaboration skills across teams and departments.
• Demonstrated ethical judgment, professionalism, cultural competence, and appropriate boundaries.
• Ability to maintain confidentiality of sensitive and privileged information.
• Conflict resolution skills and the ability to influence and drive change at all levels of the organization.
• Ability to manage high‑stress situations with sound judgment and professionalism.
• Big‑picture thinker with strong strategic vision and execution mindset.
• Strong organizational skills, including attention to detail, multitasking, and time management.
• Ability to prioritize, triage for urgency, and manage multiple projects simultaneously.
• Consistently completes work accurately and in a timely manner.
• Strong ability to drive both strategic and tactical initiatives through to successful completion.
• Advanced proficiency with Microsoft Office applications, particularly Excel, Word, PowerPoint, Power Apps, and Power Automate.
• Advanced Excel skills required, including macros, pivot tables, VLOOKUPs, and other advanced formulas.
• Ability to leverage data analytics and visualization tools for reporting (e.g., Power BI, Tableau).
• Ability to accumulate, organize, manipulate, and analyze quantitative data to identify trends and insights.
• Knowledge of data analysis and system integration processes.
• Knowledge of databases and SQL querying, with an understanding of database structures and configurations.
• Strong knowledge of OPWDD‑funded services and supports.

Responsibilities

• Maintain knowledge of business processes and application design, and understand cross-functional business relationships and their use of information.
• Support and oversee the system change order development and submission process in line with SOPs for new organizational and departmental needs.
• Manage new system initiatives and related projects by defining high-level business needs to meet regulatory requirements and improve internal processes.
• Maintain and oversee the EMR functions in its entirety with supporting SOP documentation and other materials.
• Oversee measures related to data confidentiality by defining access permissions, managing access requests processes and ensuring compliance.
• Monitor daily system performance and vendor issue resolution.
• Oversee the process of routine testing of fixes/product enhancements/deployments to proactively identify problems/issues concerning functionality and system performance.
• Oversee UAT and PROD environments troubleshooting.
• Ensure the implementation of user training, testing, documentation, and deployment rollout.
• Collaborate with program, strategic operations and other organizational team members to share knowledge of EMR system for support with EMR related tasks and technical functioning of the system.
• Maintain relationships with EMR users and departments, and incorporate user workflows, driving factors, pain points, opportunities, and system limitations.
• Oversee the EMR and Portal support team, collaborating with program and strategic operations, as needed, on the analysis of EMR problems and bugs and coordinate resolution with the EMR vendor.
• Oversee the internal monitoring process for RHIO connectivity to the EMR.
• Responsible for the development and support of systems that facilitate the user’s interaction with the EMR by enhancing user workflows, data, reporting, and analysis through the use of applied technology.
• Support the operation of the internal EMR Helpdesk via MS Power Apps, including troubleshooting and support.
• Collaborate on internal EMR training as requested by Learning and Development. Participate in and lead as requested any internal EMR training efforts.
• Lead and support system enhancements and other major functional improvements.
• Lead team through project planning activities, including communicating deliverables, leading issue resolution, and escalating issues when appropriate.
• Track system performance using appropriate metrics, tools, and techniques.
• Manage vendor relations and performance, including issue resolution.
• Collaborate on annual strategic initiatives/goals for the EMR tracking and reporting outcomes and results as required.
• Responsible for the coaching and development of team members.
• Commits to a respectful, just, and supportive environment for all individuals and team members aligning with the organization’s commitment to inclusion and belonging.
• As a leader, sets and promotes a culture focused on inclusion and belonging in all business practices. This includes actively seeking, hiring, and developing talented candidates and appropriately and fairly addressing issues related to inclusion in all interactions with team members.
• Other duties as necessary or assigned.

Benefits

• 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!
• 13 Paid Holidays
• Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)
• 401(k) - the Company matches 50% of the first 6% up to a maximum of 3%
• Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!
• Employee Discount and Wellness Programs - Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!
• Professional development opportunities including mentorship program options and ongoing coaching
• New Employee Orientation (NEO)

What This Job Offers

• Job Type: Full-time
• Career Level: Director