Director EHR Applications - Patient Experience - Community Engagement Team
About The Position
Responsible for the strategic leadership and oversight of the design, development, implementation, and lifecycle management of enterprise EHR and related clinical applications. Ensures alignment of application strategy with organizational goals to optimize clinical workflows, enhance provider experience, and improve patient outcomes across the health system. Partners with senior clinical and operational leaders to define requirements, prioritize initiatives, and drive adoption of technology solutions that support regulatory compliance and industry best practices. Provides governance for application configuration, optimization, and integration, ensuring scalability and interoperability. Leads teams in planning, testing, deployment, and continuous improvement of applications, while managing vendor relationships, budgets, and performance metrics. Champions innovation and operational efficiency through technology, fostering collaboration and accountability across multidisciplinary teams.
Requirements
- High School Diploma/GED
- 7 years Implementation and support experience
- Progressive experience in Information Services, or a combination of Information Services and direct healthcare experience
- Medium to Large-scale implementation/upgrades
- Project resource and budget management
- Large Hospital/IDN Information Technology Experience and/or Healthcare Operations Experience
- Program/Large Project Management
- Implementation/Upgrade Facilitation
- Integrated Systems Architecture Planning, Development and Implementation
- Technical Collaboration (e.g. Interfaces, Hardware and Reporting)
- Team Leadership
- Coaching and Mentoring
- Triaging On-call/DR/BC
- Strong oral and written communication skills
Nice To Haves
- Bachelor’s Degree Computer Science or Healthcare or
- Master’s Degree Computer Science or Healthcare
- 10 years Progressive experience in Information Services, or a combination of Information Services and direct healthcare experience
- Implementation and support experience
- EPIC Certification - Epic Systems or
- PMP - Project Management Professional - Project Management Institute
Responsibilities
- Manages and assures adherence to the Guiding Principles of the Epic EMR implementation
- Leads and assists in developing project business cases and requests for proposals/information (RFP/RFI)
- Leads efforts to define requirements, deliverables, objectives, resources, and project schedules
- Ensures appropriate processes are identified and followed, specifically scope management, change management, communications, and risk management.
- Demonstrates leadership by identifying and mitigating tasks, conflict, and communication
- Escalates issues and risks to executive leadership, to ensure proper awareness and efficient resolution, to sustain the project implementation timeline.
- Effectively manages the Epic and related projects to successful completion in a matrix project management organization serving critical healthcare operations
- Ensures all outcomes and deliverables meet organizational goals, objectives and quality standards.
- Functions as an advocate, Change Agent and serves as a positive role model for encouraging others to embrace operational changes and transformation associated with the Epic EMR and other application technology projects
- Responsible for the growth and development of staff at various levels, including managers
Benefits
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
