Director, Ecommerce Product Design

SimpliSafe • Boston, MA

1d • Hybrid

About The Position

Simplisafe is a high-tech home security company focused on protecting homes and fostering employee career growth. They offer a collaborative, innovative, and ego-free culture with significant opportunities for impact. The company is embracing a hybrid work model, expecting employees in the office on two core days per week. Simplisafe is growing and seeking talented individuals to disrupt the home security space. The Director, Ecommerce Product Design will lead the design for Simplisafe's e-commerce platform, shaping the end-to-end simplisafe.com experience. This role involves setting a vision, rallying cross-functional teams, establishing design systems and governance during a CMS and front-end overhaul, and championing AI in the design workflow. The leader will be hands-on, focusing on craft, user research, business outcomes, and close collaboration with engineering.

Requirements

• 10+ years of digital product design experience, ideally with significant experience in D2C/ecommerce at a company where the majority of revenue came through the website.
• 5+ years leading and growing in-house product design and research teams, including experience managing managers or senior individual contributors.
• Proven experience building, scaling, or governing a design system, and establishing the process/tooling that connects design and front-end development.
• Practical experience integrating AI tools into a design workflow (e.g., AI-assisted prototyping, content generation, research synthesis) and helping a team adopt new tools and ways of working.
• Track record of setting a design vision and influencing product strategy at the leadership level.
• Track record of producing data-informed, effective UX that delivers measurable outcomes for the customer and the business, in an experimentation-centered environment.
• Track record of attracting, retaining, and up-leveling high-performing design teams.
• Highly skilled in Figma; fluent with modern design and prototyping tools, including AI-assisted design tools.
• Familiarity with WCAG accessibility standards.
• Excellent verbal and written communication and storytelling skills, with the ability to influence senior stakeholders.
• A portfolio showcasing end-to-end design leadership — vision-setting, org-building, and measurable business outcomes across research, UX, visual, and interaction design.

Nice To Haves

• Experience partnering through a CMS or front-end replatforming is a strong plus.

Responsibilities

• Define and champion a compelling vision for the future of the simplisafe.com experience.
• Partner with Growth, Product, Engineering, and Analytics leaders to translate the vision into a roadmap and influence broader product strategy.
• Own design system strategy for Ecommerce, establishing process, governance, and structure for the CMS and front-end overhaul.
• Identify, pilot, and scale AI tools and workflows across design and research to increase team velocity and quality.
• Set guidelines and training for responsible, effective adoption of AI tools.
• Build, coach, and grow a team of product designers and researchers.
• Increase velocity of design output while raising the bar on craft.
• Cultivate a collaborative, healthy team culture.
• Partner closely with Growth, Product, Engineering, and Analytics to shape product strategy and improve day-to-day ways of working.
• Keep the team grounded in user research and a conversion-focused, experimentation-driven mindset.
• Ensure design decisions are informed by data and validated against measurable customer and business outcomes.
• Align closely with Brand and other internal design teams to ensure visual and experiential consistency across channels.

Benefits

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed