Director, Ecommerce Product Design

SimpliSafe • Boston, MA

2d • $212,300 - $283,000 • Hybrid

About The Position

SimpliSafe is a high-tech home security company dedicated to protecting homes and driven by a mission to keep Every Home Secure. The company fosters a culture of collaboration and innovation where employees can pursue challenges, make a significant impact, and grow their careers. SimpliSafe embraces a hybrid work model, requiring employees to be in the office on two core days per week, offering flexibility for the remainder of the week.

SimpliSafe is experiencing growth and is seeking talented individuals who share their values to join them in disrupting the home security market and advancing their mission.

Requirements

• 10+ years of digital product design experience, ideally with significant experience in D2C/ecommerce at a company where the majority of revenue came through the website.
• 5+ years leading and growing in-house product design and research teams, including experience managing managers or senior individual contributors.
• Proven experience building, scaling, or governing a design system, and establishing the process/tooling that connects design and front-end development — experience partnering through a CMS or front-end replatforming is a strong plus.
• Practical experience integrating AI tools into a design workflow (e.g., AI-assisted prototyping, content generation, research synthesis) and helping a team adopt new tools and ways of working.
• Track record of setting a design vision and influencing product strategy at the leadership level, not just executing against a roadmap.
• Track record of producing data-informed, effective UX that delivers measurable outcomes for the customer and the business, in an experimentation-centered environment.
• Track record of attracting, retaining, and up-leveling high-performing design teams.
• Highly skilled in Figma; fluent with modern design and prototyping tools, including AI-assisted design tools.
• Familiarity with WCAG accessibility standards.
• Excellent verbal and written communication and storytelling skills, with the ability to influence senior stakeholders.
• A portfolio showcasing end-to-end design leadership — vision-setting, org-building, and measurable business outcomes across research, UX, visual, and interaction design.

Responsibilities

• Define and champion a compelling vision for the future of the simplisafe.com experience; partner with Growth, Product, Engineering, and Analytics leaders to translate that vision into a roadmap and influence broader product strategy.
• Own design system strategy for Ecommerce — establish the process, governance, and structure (component standards, documentation, design-to-code handoff) needed to fully capitalize on the CMS and front-end overhaul.
• Identify, pilot, and scale AI tools and workflows across design and research (ideation, prototyping, content generation, research, synthesis, testing) to increase team velocity and quality; set guidelines and training for responsible, effective adoption.
• Build, coach, and grow a team of product designers and researchers; increase velocity of design output while raising the bar on craft; cultivate a collaborative, healthy team culture.
• Partner closely with Growth, Product, Engineering, and Analytics to shape product strategy and improve day-to-day ways of working between design and development.
• Keep the team grounded in user research and a conversion-focused, experimentation-driven mindset; ensure design decisions are informed by data and validated against measurable customer and business outcomes.
• Align closely with Brand and other internal design teams to ensure visual and experiential consistency across channels.

Benefits

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
• Annual bonus program
• Equity
• Full range of medical, retirement, and lifestyle benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed