Director, Direct-to-Consumer Sales
About The Position
Each day at AssuranceAmerica is different, but as a Direct-to-Consumer Sales, Director you will: Direct-to-Consumer Sales Leadership Lead the contact center strategy with a primary focus on driving sales (e.g., auto, renters, commercial) to individual consumers. Build and scale a sales-driven culture focused on delivering personalized, consultative, and compliant insurance solutions. Establish sales targets, incentives, and performance dashboards to drive conversion rates, quote-to-bind ratios, and revenue growth. Interact in-person with our Call Center associates in McAllen, TX. The position requires travel to McAllen TX 50% of the time Operational Strategy Drive performance across inbound sales, outbound campaigns, digital channels, and licensed agent teams. Align operations to evolving regulatory requirements, licensing standards, and compliance expectations within the insurance industry. Technology & Data-Driven Innovation Champion the use of data, analytics, AI, and automation to improve contact center performance, customer insights, and sales outcomes. Evaluate and implement omni-channel platforms, CRM systems, and quote/bind tools to enhance sales and service capabilities. Drive continuous improvement and technology adoption to support self-service, personalization, and first-call resolution. People Leadership & Culture Building Recruit, develop, and lead diverse and empowered teams of sales professionals, licensed agents, supervisors, and operational leaders. Cultivate a high-engagement culture that values inclusion, accountability, growth, and collaboration. Foster leadership pipelines through succession planning, coaching, and structured career pathing.
Requirements
- 8+ years of leadership experience in contact center operations, with a strong emphasis on Direct-to-Consumer insurance sales or related financial services.
- Deep understanding of the P&C insurance landscape, including licensing, compliance, underwriting, and regulatory considerations.
- Proven success in scaling outbound and inbound sales operations, optimizing conversion funnels, and driving profitable growth.
- Experience leading multi-site and/or remote teams in a regulated industry.
- Skilled in deploying and optimizing CRM platforms, digital sales tools, customer engagement systems, and contact center technologies.
- Demonstrated success in building cross-functional partnerships to improve sales execution and customer lifecycle management.
- Strong financial acumen, including forecasting, budgeting, and P&L oversight.
- P&C license in resident state or ability to get licensed within 90 days.
- Bachelor’s Degree or relevant insurance designation and/or certification.
Nice To Haves
- Bilingual (English-Spanish).
- Salesforce Software Experience
Responsibilities
- Lead the contact center strategy with a primary focus on driving sales (e.g., auto, renters, commercial) to individual consumers.
- Build and scale a sales-driven culture focused on delivering personalized, consultative, and compliant insurance solutions.
- Establish sales targets, incentives, and performance dashboards to drive conversion rates, quote-to-bind ratios, and revenue growth.
- Interact in-person with our Call Center associates in McAllen, TX.
- Drive performance across inbound sales, outbound campaigns, digital channels, and licensed agent teams.
- Align operations to evolving regulatory requirements, licensing standards, and compliance expectations within the insurance industry.
- Champion the use of data, analytics, AI, and automation to improve contact center performance, customer insights, and sales outcomes.
- Evaluate and implement omni-channel platforms, CRM systems, and quote/bind tools to enhance sales and service capabilities.
- Drive continuous improvement and technology adoption to support self-service, personalization, and first-call resolution.
- Recruit, develop, and lead diverse and empowered teams of sales professionals, licensed agents, supervisors, and operational leaders.
- Cultivate a high-engagement culture that values inclusion, accountability, growth, and collaboration.
- Foster leadership pipelines through succession planning, coaching, and structured career pathing.
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What This Job Offers
Job Type
Full-time
Career Level
Director
