Direct-to-Consumer (DTC) Supervisor

Griots Garage•Plainfield, IN

14h•Onsite

About The Position

Griot's Garage is seeking a Direct-to-Consumer (DTC) Supervisor to oversee the daily operations of the distribution center's direct-to-consumer and wholesale fulfillment functions. This role ensures orders are processed accurately, safely, efficiently, and on time. The DTC Supervisor is a key operational leader who partners with Distribution Center Management to drive productivity, inventory accuracy, quality standards, and associate engagement. This position requires a hands-on leader knowledgeable in all warehouse functions, promoting a culture of safety and continuous improvement, and consistently delivering results against established service and productivity metrics.

Requirements

High School Diploma or equivalent
Minimum of 2 years of supervisory experience in a warehouse, distribution, fulfillment, or logistics environment
Proficiency with Warehouse Management Systems (WMS), order management systems, and shipping/manifesting software
Strong Microsoft Office skills, including Excel, Word, Outlook, and Teams
Working knowledge of Lean Manufacturing, Six Sigma, Continuous Improvement, or similar operational excellence methodologies
Strong communication, analytical and problem-solving skills with the ability to make data-driven decisions
Demonstrated ability to lead through change while maintaining operational performance and employee engagement

Nice To Haves

Associate’s or Bachelor’s degree preferred
Experience leading teams in a high-volume Direct-to-Consumer, e-commerce, or distribution center setting preferred
Interest in cars and car care, a plus!

Responsibilities

Lead daily DTC domestic and international fulfillment operations, ensuring service levels, productivity, accuracy, and customer expectations are met.
Oversee staffing, workflow, operational priorities, and processing of DTC, Event, Wholesale, and Inventory Transfer orders.
Manage daily opening/closing procedures, system readiness, security protocols, and operational requirements.
Monitor key performance metrics, identify operational challenges, and implement solutions to improve throughput and service.
Coordinate with Inventory Control, Planning, Customer Service, Transportation, and other cross-functional teams to ensure seamless order execution.
Lead special projects, peak-volume initiatives, and process improvement efforts.
Oversee inventory control activities, cycle counts, reconciliations, and resolution of inventory discrepancies.
Ensure inventory accuracy, product handling, loss prevention, and shrink reduction standards are maintained.
Collaborate on slotting, replenishment, and warehouse layout strategies to improve efficiency and product flow.
Analyze operational and inventory data to identify trends and improvement opportunities.
Lead, motivate, coach, and develop associates to promote a high-performing, engaged, and customer-focused team.
Oversee new-hire onboarding, operational training, safety training, and cross-functional development.
Conduct regular one-on-ones, performance evaluations, and coaching sessions; establish and monitor Individual Development Plans.
Address attendance, performance, and policy concerns in accordance with company guidelines.
Promote employee engagement through recognition, communication, and visible leadership on the warehouse floor.
Champion a strong safety culture and ensure compliance with OSHA, company, and departmental policies.
Conduct safety observations, audits, training, and daily safety discussions; identify and address workplace hazards.
Participate in incident investigations and implement corrective actions to prevent recurrence.
Ensure adherence to quality standards, operational procedures, 5S, housekeeping, and audit-readiness requirements.
Monitor operational metrics and reporting to identify opportunities to improve efficiency, quality, and cost effectiveness.
Support Lean, Six Sigma, and continuous improvement initiatives to reduce waste and improve processes.
Develop and implement SOPs, best practices, and process improvements to promote operational consistency and customer satisfaction.