Director, Digital Test Administration

College Board•San Juan, PR

8d•Hybrid

About The Position

The Test Registration and Administration (TRA) team is part of the Assessment Operations Division that executes and supports value chain processes core to the successful delivery of College Board test administrations. We strive to ensure that all students and testing staff are provided with a flawless testing experience, and in so doing, we continually assess and remove blockers which may affect this goal and identify enhancements which enable us to exceed it. We do this by actively learning, improving, and optimizing our processes. This includes onboarding and management of testing sites and ensuring coordinators have the tools and information they need to administer our assessments with excellence, and leading effective and timely resolution of testing anomalies and irregularities that occur before, during, and after a test administration. We strive to maintain a growth mindset which enables us to develop the next generation of tools and processes that continuously add value to our users. We believe in delivering the highest quality work and maintaining a team atmosphere built on trust and which reflects a diversity of opinions, strengths, and ideas. As the Director of Digital Test Administration, you will play a critical role in delivering secure, reliable, and high-quality testing experiences for thousands of students across Puerto Rico and Latin America. As part of a dynamic team responsible for test administration across the region, you will lead the planning, coordination, and continuous improvement of digital testing operations while also executing key operational activities. You will oversee and actively execute key components of digital test administration, including registration processes, scheduling, resource planning, and operational readiness, ensuring that all testing events are executed consistently and aligned with established standards. You will identify risks, drive process improvements, and implement scalable solutions to enhance efficiency and reliability across administrations. Working closely with cross-functional teams within Assessment Operations and Technology, you will ensure seamless coordination and execution of testing activities. This role is essential in maintaining the integrity of the testing process and ensuring that every student has a fair and standardized testing experience.

Requirements

4+ years of relevant Operations and/or administrative experience
Exceptional organizational skills and attention to detail, adept at following a workplan
Proven ability to work under pressure with minimal supervision
Strong communication abilities and a commitment to customer service excellence
Experience with budget management and administrative processes
Proficient in both English and Spanish
Fully skilled in Microsoft Office
Analytical, innovative, and proactive in problem-solving
Open to occasionally working flexible hours and “On Call” working schedules.
Authorization to work in the U.S
A passion for expanding educational and career opportunities and mission-driven work
Authorization to work in the United States for any employer
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively.
Clear and concise communication skills, written and verbal
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.

Nice To Haves

Bachelor's degree in Business Administration, Education, Industrial Engineering or a relevant field preferred

Responsibilities

Plan, manage, and oversee all operational processes related to digital test administrations throughout Puerto Rico and Latin America.
Develop, maintain, and execute calendar of annual test delivery activities across all digital test administrations
Identify and secure test locations, equipment, resources, and materials to support digital test administrations
Develop, review, and maintain updated administrative documentation and instructive materials
Communicate and support other units and outside institutions to ensure compliance with test administration regulations and guidelines
Coordinate with test-takers, proctors, and other staff to ensure compliance with digital test administration process
Identify operational issues during test administrations and take immediate action to resolve or escalate as appropriate.
Monitor and ensure completion of tasks as established in the digital test administration calendar
Keep detailed and accurate records for every testing event, including registration data, logistics, staffing, and incident reports.
Ensure that all digital test administration procedures are followed correctly and that test materials are prepared and distributed accurately
Process invoices related to test administration in a timely manner
Coordinate students’ accommodations requests, once approved, with the test centers
Prepare periodic reports and dashboards to communicate status, trends, and findings to leadership.
Perform the digital test administration simulations or pilots as needed and manage results
Provide timely and accurate support to candidates, institutions, coordinators, and internal colleagues via phone, email, and other channels.
Engage with key stakeholders including school administrators, test coordinators, Test Center Representatives, and College Board program teams to foster a collaborative environment
Support cross-functional efforts to resolve complex issues that span testing operations, customer support, or program administration.
Serve as a technically savvy resource for the team, applying strong systems knowledge and low‑code/no‑code approaches to troubleshoot issues, optimize workflows, and implement effective solutions without reliance on full engineering support.
Take on additional duties as needed to support the broader goals of the team