Director, Digital Strategy & Operations

CVS Health • New York, MA

2d • $144,200 - $288,400

About The Position

The Director, Digital Strategy & Operations is part of the Aetna Health Product Management team and Aetna Digital Product Office. The role defines digital product strategy and drives operational experience for the Digital organization, connecting portfolios, partners, and leaders. It provides strategic leadership for digital product development, including product strategy, roadmap development and maintenance, feature prioritization, product delivery, and processes and communications across the product lifecycle. The director aligns product strategies with business goals, manages resources, and facilitates collaboration among product teams, stakeholders, and partners to advance product success and customer satisfaction.

The position brings together competitive intelligence, data and analytics, customer insights, and market trends to shape product strategy and support executive decision-making. It also leads product operations, strategic planning, governance, executive communications, and organizational effectiveness for Aetna Technology, while managing and developing a growing team of professionals. The position requires travel of up to 15% annually within the continental United States and support for East Coast business hours.

Requirements

• At least 8 years of experience in product strategy and product operations, including mining, understanding, and translating business intelligence.
• At least 8 years of experience leading complex projects involving multiple cross-functional groups and fostering collaboration across teams and organizations.
• At least 8 years of experience in people and performance management, leadership, and coaching in a matrixed organization.
• At least 8 years of professional verbal and written communication experience, including executive presentations and influencing across disciplines and seniority levels.
• At least 8 years of experience managing budgets, capital planning, portfolio management, and resource alignment across strategic initiatives.
• At least 2 years of experience with AI and digital development within an Agile or SAFe framework.
• Ability to travel up to 15% annually within the continental United States and support East Coast business hours.
• Bachelor’s degree required, or equivalent professional experience.

Nice To Haves

• Managed healthcare experience.
• Master’s degree.
• Mastery of problem-solving and decision-making skills.
• Growth mindset and ability to develop oneself and others.
• Ability to balance the ideal state with doing what is needed to deliver goals as expeditiously as possible.

Responsibilities

• Advise management on market trends, customer needs, and the competitive landscape to inform product strategy and prioritize feature enhancements and new product initiatives.
• Serve as a liaison to enterprise strategy teams and lead cross-functional stakeholder alignment for strategic enterprise and cross-channel initiatives, including Health100.
• Define and communicate a multi-year digital vision and strategic themes aligned with business goals and market demands.
• Manage roadmap development and maintenance to ensure alignment with product strategy.
• Coordinate with design, value tracking and reporting, engineering, and product teams throughout the software development lifecycle to support seamless delivery.
• Engage executive leadership, customers, and other key stakeholders to gather feedback and communicate product updates and enhancements.
• Develop executive presentations and strategic storytelling, and support leaders preparing communications for executive leadership, the Board of Directors, clients, and external audiences.
• Lead annual budgeting, capital planning, investment allocation, and portfolio management, guiding funding decisions, prioritization, and resource alignment across strategic initiatives.
• Lead a cross-functional team responsible for product operations, strategic planning, governance, executive communications, and organizational effectiveness supporting Aetna Technology.
• Manage a growing team, providing coaching, performance feedback, and professional development opportunities.
• Foster a high-performing, collaborative environment through advocacy for and mentorship of colleagues at all career stages.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program
• Company equity award program

What This Job Offers

• Job Type: Full-time
• Career Level: Director