Director, Digital Service Platforms
About The Position
Service Engineering & Operations is seeking an experienced individual to lead the charge in transforming the performance, stability, and future-readiness of our expansive digital backbone — the foundation that empowers dealer service personnel with robust, efficient tools across every touchpoint: the service lane (Service Advisors), the service bay (Technicians), and claims submission. This leader will navigate significant complexity across systems and architectures, balancing rock-solid reliability with a relentless drive toward modernization and efficiency. This role also serves as a critical strategic interface with our partners in FCSD Tech (IT), stewarding the allocated IT budget and ensuring that projects not only progress against aligned timelines and roadmaps, but actively accelerate delivery of prioritized business needs — driving forward-looking modernization efforts alongside essential system maintenance.
Requirements
- Experienced individual to lead digital service platforms.
- Ability to navigate significant complexity across systems and architectures.
- Ability to balance rock-solid reliability with modernization and efficiency.
- Strategic interface with IT partners.
- Experience stewarding IT budgets.
- Experience ensuring projects progress against aligned timelines and roadmaps.
- Experience accelerating delivery of prioritized business needs.
- Experience driving forward-looking modernization efforts.
- Experience managing essential system maintenance.
Responsibilities
- Transforming the performance, stability, and future-readiness of digital service platforms.
- Ensuring dealer service personnel have robust, efficient tools across service lane, service bay, and claims submission.
- Navigating complexity across systems and architectures.
- Balancing system reliability with modernization and efficiency.
- Serving as a strategic interface with IT partners.
- Stewarding the allocated IT budget.
- Ensuring projects progress against timelines and roadmaps.
- Accelerating delivery of prioritized business needs.
- Driving forward-looking modernization efforts.
- Managing essential system maintenance.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
