Director-Digital Product Mgmt

American Express•New York, NY

3d•Hybrid

About The Position

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. How will you make an impact in this role? Customer 360 is on an accelerated transformational journey to operate in its North Star state as Amex’s enterprise-wide Customer Master Data Management (MDM) capability — positioning customer data as a strategic enterprise asset. C360 unifies and governs customer information across products, services, and channels globally, creating trusted linkages that connect relationships, identities, and interactions across the ecosystem. Through scalable, reusable platforms and world-class data governance, C360 is building the foundation for a connected enterprise by enabling Amex to engage customers with clarity, consistency, and confidence. We are seeking a strategic thought leader and problem solver to serve as Director, C360 Entity Governance & Integrity (B40) will lead a cross-functional governance team responsible for instituting and executing the enterprise Governance Framework across Customer ID (Individual), Business ID (Commercial Location), and Obligor ID (Legal Entity) as well as the demographics data (being the SOR) within Customer 360 (C360). This role will establish and operationalize a comprehensive control environment covering probabilistic and deterministic matching, linkage reliability, monitoring standards, methodological governance, and appropriate use oversight. The incumbent will ensure alignment with Non-Model Tool (NMT) standards, Model Risk Management principles, AEMP 70, 79 Data Governance requirements, Operational risk management framework, issue management and enterprise Change Management policies and support incident management. The objective is to proactively identify, assess, measure, monitor, and mitigate linkage-related risks while creating a structured feedback and communication loop for senior leadership (ORCC / CRMC) and key stakeholders. The team will provide enterprise-wide oversight across risk assessments, linkage quality, methodological assumptions, data dependencies, manual overrides, and downstream impact management.

Requirements

Strategic thought leader
Problem solver

Responsibilities

Lead a cross-functional governance team responsible for instituting and executing the enterprise Governance Framework across Customer ID (Individual), Business ID (Commercial Location), and Obligor ID (Legal Entity) as well as the demographics data (being the SOR) within Customer 360 (C360).
Establish and operationalize a comprehensive control environment covering probabilistic and deterministic matching, linkage reliability, monitoring standards, methodological governance, and appropriate use oversight.
Ensure alignment with Non-Model Tool (NMT) standards, Model Risk Management principles, AEMP 70, 79 Data Governance requirements, Operational risk management framework, issue management and enterprise Change Management policies and support incident management.
Proactively identify, assess, measure, monitor, and mitigate linkage-related risks.
Create a structured feedback and communication loop for senior leadership (ORCC / CRMC) and key stakeholders.
Provide enterprise-wide oversight across risk assessments, linkage quality, methodological assumptions, data dependencies, manual overrides, and downstream impact management.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities