Director - Digital Product Management
About The Position
At American Express, we are passionate about providing the best customer experience every day through a differentiated set of products and services. Amex’s Risk Management capabilities are at the core of delivering the outstanding customer experience while handling credit and fraud losses at lowest levels in the industry. With our mix of assets like closed-loop data, machine learning models, and underwriting techniques on a modern technology stack, we are re-imagining how payment experiences & risk management converge in a more modern, digital, and connected world. The Risk Product and Data Strategy (RPDS) team is driving the roadmap for new banking risk capabilities to enable the launch of several new banking products and features in the coming years. We are looking for a leader who will drive product management, product development, and delivery of various business capabilities to support risk management for banking and payment products, including all stages of Onboarding, Money Movement, and Debit card, etc. This role involves leading a team of product development professionals and working with Credit & Fraud Risk strategy teams and Engineering leaders to convert the product vision into a well-managed development roadmap with a set release cycle. This is a Risk Strategy & technology-facing leadership role defining software product vision, ensuring flexible and global system/capability design, grooming features and user stories, and prioritizing work for scrum teams using program increments. The successful individual ensures that the banking risk business capabilities meet the evolving needs of the enterprise through continuous innovation, evolution, and deployment. This role requires strong organizational, technical, creative problem-solving, and stakeholder leadership skills and should have the ability to influence across multiple levels of leadership. This person must work well in a dynamic, sophisticated environment and under deadline pressures and be able to coordinate the efforts of a large agile team (stakeholders, designers, developers, and analytics) to deploy the new platform across markets and products. We are looking for someone who is deeply inquisitive, enjoys creative problem-solving, is detail-oriented, and has an entrepreneurial background to focus on driving business results and product performance outcomes.
Requirements
- Strong organizational skills
- Strong technical skills
- Strong creative problem-solving skills
- Strong stakeholder leadership skills
- Ability to influence across multiple levels of leadership
- Ability to work well in a dynamic, sophisticated environment and under deadline pressures
- Deeply inquisitive
- Enjoys creative problem solving
- Detail-oriented
- Entrepreneurial background
Responsibilities
- Drive product management, product development, and delivery of various business capabilities to support risk management for banking and payment products.
- Lead a team of product development professionals.
- Work with Credit & Fraud Risk strategy teams and Engineering leaders to convert the product vision into a well-managed development roadmap.
- Define software product vision.
- Ensure flexible and global system/capability design.
- Groom features and user stories.
- Prioritize work for scrum teams using program increments.
- Ensure banking risk business capabilities meet the evolving needs of the enterprise through continuous innovation, evolution, and deployment.
- Coordinate the efforts of a large agile team (stakeholders, designers, developers, and analytics) to deploy the new platform across markets and products.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
