Director - Digital Product Management (Expense Management Platform)
About The Position
American Express Global Commercial Services (GCS) is a leading payment card issuer for corporations and small businesses. The GCS Product Development and Enterprise Solutions team focuses on product development for small business and corporate customers, product design and research, and business development initiatives. The team aims to enhance customer experiences, improve operational efficiency, and drive business growth through best-in-class digital solutions. This role is for a dynamic, visionary, and strategic leader to lead Loyalty and Benefits within the Middle Market Digital Experience team at American Express. The Director will report to the VP, Corporate Verticals and will be responsible for the evolution of digital Loyalty and Benefits experiences, collaborating with strategic partners across SME and cross-functional teams in Technology, Marketing, and Product. The role will champion the evolution of experiences for Middle Market business customers.
Requirements
- Dynamic, visionary, and strategic leader.
- Experience in digital product management.
- Experience in loyalty and benefits programs.
- Experience working with SME and cross-functional teams.
Responsibilities
- Lead Loyalty and Benefits within the Middle Market Digital Experience team.
- Spearhead the evolution of digital Loyalty and Benefits experiences.
- Partner closely with strategic partners across SME and cross-functional delivery teams in Technology, Marketing, and Product.
- Champion the evolution of experiences for Middle Market business customers.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
