Director, Digital Operations & Orchestration

Masco•Livonia, MI

1d•$141,900 - $222,860

About The Position

The Opportunity: We are developing a new Global Business Services (GBS) operating model. In this model, GBS functions as an enterprise orchestration and delivery layer, rather than a conventional shared services organization. This role is a vital senior leadership position in bringing that model to life. The Director, Digital Operations & Orchestration is responsible for designing, building, and continuously evolving the enterprise execution layer that enables next-generation Global Business Services (GBS). This position converts strategy into planned activities, guaranteeing new services, capabilities, and process upgrades are effectively carried out within GBS and delivered with consistency, speed, and quality. After initial rollouts, this position acts as the steady advocate for transformation, supporting continuous progress, integrating broader scope, and steering the organization toward enterprise targets.

Requirements

12–18+ years across digital operations, automation, or enterprise transformation
Demonstrated ability to drive enterprise change without formal authority
Proven experience building workflows, orchestration, or automation from scratch
Hands-on experience with tools such as ServiceNow, Power Platform, UiPath, or similar
Experience working across multiple enterprise functions (Finance preferred)
Strong systems and decision-design thinking
Builder approach; comfortable working in ambiguity
Ability to translate strategy into executable flows
Clear communicator who can hold firm boundaries
Open to questioning traditional methods of operation

Responsibilities

Manage the full delivery of GBS transformation initiatives throughout the entire process
Convert strategy into organized plans, schedules, and outcomes
Drive execution rigor across complex, cross-functional programs
Ensure delivery against achievements, scope, and intended outcomes
Own and manage a rolling portfolio of transformation and improvement initiatives
Partner with GBS leadership to prioritize and sequence initiatives based on business value
Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements
Ensure GBS remains in a continuous evolution cycle—not a one-time transformation
Lead the onboarding of new services, geographies, and processes into GBS
Build and complete transition plans for additional work migration
Ensure consistency with GBS operating model and standards
Prevent the return to previous methods during growth
Manage detailed continuous development projects within GBS services
Coordinate with the Digital Operations and Coordination group to pinpoint opportunities, plan tasks, and propose upgrades
Ensure improvements are clearly prioritized, accomplished with rigor, and realized in measurable outcomes
Identify and actively manage risks, dependencies, and cross-functional interlocks
Maintain access to critical path activities
Advance and resolve issues proactively
Act as the main program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO
Ensure agreement on scope, timing, dependencies, and approach to execution
Work closely with the Change Management Office to guarantee alignment on enterprise priorities and sequencing
Integrate into broader transformation governance and reporting structures
Facilitate decision-making, resolve cross-functional issues, and maintain momentum across initiatives
Establish and run pragmatic, lightweight governance structures
Track progress, risks, and value delivery
Provide clear, structured reporting to leadership and steering committees
Ensure successful debut of initiatives
Coordinate stabilization and issue resolution
Assign responsibility to service leads and the Head of Digital Operations & Orchestration
Ensure clear accountability and no gaps post-transition