Director, Digital Assets Operations
About The Position
In this role, you will be responsible for assessing and documenting the requirements for Fidelity’s digital investment products operational ecosystem, including cryptocurrencies and tokenized products. The areas for evaluation will include Fidelity Fund Investment Operations. You will provide critical digital subject matter expertise and context to accelerate product roadmap and target state operating model. This role is in the Digital team within Global Product Solutions (GPS). GPS is a central service team focused on intaking new product requirements from Asset Management to help expand FFIO’s capabilities and to move from operational readiness to a scalable target state operating model. The role will interact with many groups within the Fidelity organization and effectively represents the business to customers and business partners.
Requirements
- Bachelor’s degree or equivalent.
- 10+ years of experience preferred.
- Experience in investment and fund operations, including key processes (administration, valuation, custody, trading ops, performance, compliance) and how operating models function across asset management.
- Experience in asset management operations, product/portfolio operations, or technology-enabled operating model change.
- Understanding of digital asset space and ability to ramp quickly in this sector.
- Project/program management excellence, including proficiency with PM tools and PMO practices.
- Exceptional stakeholder management, communication, and analytical problem-solving skills—able to influence in a matrixed environment, synthesize complex issues, and deliver clear, actionable recommendation.
Nice To Haves
- CAIA, CFA, and /or MBA is a plus.
- Detailed knowledge of digital investment products—cryptocurrencies, tokens, and blockchain-based transaction flows—preferred.
Responsibilities
- Own end-to-end program management for digital asset operations initiatives (RTB + CTB).
- Build and maintain integrated project plans, deliverables calendars, and critical path timelines.
- Establish and run cadence with business partners across FFIO, GPS, AM, Compliance, Legal, Risk, Technology, TO, and external providers.
- Create executive-ready materials for stakeholders and governance forums.
- Stand up and run program PMO mechanisms: RAID, decision logs, change control, intake triage, and KPI tracking.
- Prepare concise, decision-oriented communications for leadership.
- Maintain documentation of operating models, process maps, RACI, controls, and playbooks.
- Leverage Fidelity’s Digital Drivers curriculum to cascade digital asset awareness across FFIO and partner teams.
- Coordinate daily operational readiness for digital products—process stability, controls, SLAs, and incident response.
- Track and resolve operational issues, drive root cause analysis and durable fixes.
- Align and document procedures across administration, custody, valuation, trading ops, performance, compliance monitoring, and data flows.
- Lead cross-functional execution for new capabilities, product launches, regulatory change, and platform migrations.
- Manage dependencies across teams and vendors; ensure testing, readiness, and controlled releases.
- Assist Technology on roadmap delivery for digital assets.
Benefits
- Comprehensive health care coverage and emotional well-being support
- Market-leading retirement
- Generous paid time off and parental leave
- Charitable giving employee match program
- Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
