Digital Banking Operations Director

Q2 • Austin, TX

1d • Hybrid

About The Position

We're looking for an Operations Director to lead operations for our Digital Banking Platform organization — a global team of Product and Engineering professionals powering the future of banking. With an annual budget of more than $100 million, this team builds and scales the platforms that millions of customers rely on every day. Reporting to the VP of Operations with a dotted line to the Managing Director of Digital Banking, you'll be the operational backbone of a complex, high-velocity organization. You'll own the operating model, strategic execution, organizational alignment, and operational metrics that enable this $100M+ P&L to deliver at scale. From defining how work flows through the organization to ensuring priorities stay synchronized across teams, you'll create the structures and discipline that drive results. This is a high-impact role for a proven operations leader who thrives in complex environments, can architect scalable processes, and brings clarity and accountability to large-scale execution.

Requirements

• 12+ years of operations leadership or program management in large-scale technology organizations.
• Proven success running a $100M+ P&L or large business unit — managing resources, accountability, and execution at scale.
• Deep experience building operating models, organizational processes, and governance structures that scale without losing agility.
• Track record of driving operational transformation and measurable improvements in how organizations operate.
• Strong background in cloud engineering, platform operations, or digital product development.
• Understanding of how engineering organizations scale and the operational challenges that arise with growth.
• Exceptional ability to partner with senior leaders, influence across functions, and drive alignment at the executive level.
• Strong communication skills — comfortable presenting to C-suite and translating complex operational topics into clear, actionable insights.
• Comfort in high-visibility, fast-paced environments where clear thinking and structure are critical to success.
• Skilled at designing processes that enable execution without creating bottlenecks.
• Ability to think strategically about organizational design, capacity planning, and long-term capability building.
• Strong judgment about when to standardize (for scale and discipline) vs. when to stay flexible (to preserve speed and innovation).
• Experience managing stakeholder complexity and driving alignment across competing priorities.
• Bias toward action and continuous improvement — always looking for ways to simplify and optimize.
• Comfortable with ambiguity in rapidly growing organizations and able to create structure without over-engineering.
• Collaborative mindset; you thrive when working across functions and bringing out the best in teams.
• 12+ years with advance degree or 15+ years with undergraduate degree in relevant field (e.g. technical project management, partner operations, or platform support)
• Solid understanding of SaaS environments, APIs, and technical integration workflows.
• Experience using project management and support tools such as Jira, Confluence, Zendesk, Salesforce, or similar.
• Strong organizational skills with a detail-oriented mindset and a proactive approach to problem-solving.
• Excellent written and verbal communication, including experience working with both technical and non-technical audiences.
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Banking, fintech, or mission-critical systems experience is a plus but not required.
• Preferred background in fintech, banking technology, or developer-focused platforms.
• Familiarity with cloud infrastructure and modern development practices (CI/CD, containers, staging/demo environments).

Responsibilities

• Strategic & Operational Leadership: Partner with the Managing Director of Digital Banking as a strategic advisor and operational leader, providing insights and recommendations that shape organizational strategy and execution.
• Design and manage the operating model that governs how the organization plans, executes, and adapts — defining cadences, governance, and accountability structures.
• Lead strategic planning cycles, quarterly business reviews, and staff operations that keep the organization aligned and focused.
• Lead special projects and strategic initiatives that advance organizational goals and drive operational excellence.
• P&L and Organizational Management: Own P&L accountability for a $100M+ organization, working with Finance to track spending, manage headcount allocation, and ensure financial discipline.
• Develop and manage headcount plans, workforce distribution, and organizational capacity to align with strategic priorities.
• Build business cases, conduct variance analyses, and track performance against plan to maintain accountability and drive informed decision-making.
• Partner with Finance on budget cycles and cost optimization, but lead on operational prioritization and resource allocation.
• Operational Excellence & Process Design: Establish processes, workflows, and governance structures that enable the organization to operate at scale without creating bureaucracy.
• Define how cross-functional teams (Product, Engineering, Technical Leadership) align and make decisions — creating clarity without slowing execution.
• Build performance metrics and dashboards that provide visibility into organizational health, execution, and progress against strategic goals.
• Continuously improve operating rhythms and practices to reduce friction, accelerate decision-making, and enhance team effectiveness.
• Stakeholder Alignment & Cross-Functional Coordination: Align Product, Engineering, Finance, Risk, and Compliance around priorities and execution plans.
• Facilitate 3-in-a-box alignment (Product, Engineering, Technical Leads) to ensure clear ownership, accountability, and execution.
• Serve as a critical link between engineering leadership and the broader organization, translating strategy into operational reality.
• Manage escalations, resolve conflicts, and drive decisions when priorities misalign.
• Organizational Leadership & Talent Strategy: Partner with HR and Recruiting on hiring plans, organizational design, and workforce strategy for scaling the team.
• Support long-term talent development, organizational capability building, and succession planning.
• Champion a strong culture through change management, morale programs, and recognition initiatives during periods of growth and transformation.
• Strategic Execution & Innovation: Drive execution against strategic initiatives, removing blockers and keeping teams focused on high-impact work.
• Identify opportunities to enhance operational efficiency through better processes, tools, and practices.
• Stay ahead of organizational trends and bring forward ideas for how the organization can operate more effectively.
• Conduct ongoing technical assessments of all live partner applications in the demo environment to ensure integration quality, compliance, and performance.
• Coordinate with partners and internal teams to resolve any partner app issues in the demo environments.
• Ensure all partner apps are properly deployed to demo environments and continue to stay functioning.
• Manage and triage the developer support queue, providing timely and accurate responses in collaboration with internal technical teams.
• Monitor shared support email aliases to ensure partner inquiries are addressed promptly.
• Mark appropriate work orders as billable based on partner activity and scope of work.
• Update go-live dates on work orders to support accurate financial forecasting and revenue recognition by the finance team.
• Serve as the primary point of contact for partner-related escalations, ensuring swift resolution through coordination with engineering, support, and partner success teams.
• Maintain clear records of partner issues, demo environment deployments, and project timelines.
• Continuously improve workflows and documentation to enhance operational efficiency and partner experience.
• Identify process gaps and implement improvements to optimize delivery pipelines and team workflows.
• Ensure clear communication across teams and levels of leadership, providing updates, escalations, and recommendations when needed.

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Director