Director - Digital Operations, Manufacturing Execution

GE Aerospace • Livonia, MI

4d • Remote

About The Position

GE Aerospace is seeking a Director to lead digital operations across its Manufacturing Execution ecosystem. The role provides platform stewardship, operational support, service continuity, and steady-state ownership of critical manufacturing applications, including PlantApps, PFMD, Bluestreak, and future digital manufacturing platforms. The Director is accountable for uptime, service performance, support responsiveness, operational stability, platform health, and issue resolution.

This leader provides cross-functional direction across operations, support, product, and architecture; establishes the support and operating models and service governance; and shapes a durable future-state operating model for enterprise manufacturing digital operations. The position partners with operations teams, product owners, architects, support teams, and site users to keep services reliable, well-governed, and aligned with business needs. It is remote, with the Eastern Time Zone preferred for U.S.-based candidates.

Requirements

• Bachelor’s degree and at least 8 years of professional experience, or an associate degree and at least 11 years, or a high school diploma and at least 13 years.
• At least 5 years of professional experience in Digital Operations.
• Legal authorization to work in the U.S. or UK is required; the posting states that U.S. employment visa sponsorship will not be provided.
• For candidates in the UK, BPSS clearance is required and must be maintained.
• Strong experience leading digital operations, service delivery, application support, or platform operations in a complex enterprise environment.
• Demonstrated success operating and improving platforms with accountability for service continuity, uptime, support responsiveness, and operational stability.
• Experience working across multiple platforms and stakeholder groups to create operating models and governance structures.
• Strong understanding of service management, incident and problem management, release readiness, operational controls, and platform lifecycle support.
• Ability to balance platform health, support demand, business priorities, and technical constraints.
• Demonstrated success leading enterprise or multi-platform operational ownership with broad cross-functional leadership.
• Experience leading support, product, architecture, and engineering in a matrixed global organization.
• Ability to create clarity in complex environments and align teams around a common operating model.
• Strong judgment in prioritization, escalation management, governance, and service ownership decisions.
• Excellent communication, analytical, organizational, and execution skills; able to engage senior leaders and technical teams.
• Strategic thinking and the ability to turn vision into a durable operating model and concrete action plans.
• Comfort working through ambiguity, scale, and organizational complexity; customer-focused, operationally disciplined, and action-oriented.

Nice To Haves

• Experience with Manufacturing Execution Systems (MES), manufacturing applications, or other business-critical digital platforms.
• Familiarity with digital manufacturing environments and how technology supports safety, quality, delivery, and cost.
• Experience coaching, developing, and optimizing teams to build long-term organizational capability.

Responsibilities

• Lead the Manufacturing Execution digital operations function, including ongoing support, operational continuity, service performance, and platform stewardship.
• Own steady-state operations across PlantApps, PFMD, Bluestreak, and related applications in the future digital manufacturing ecosystem.
• Lead cross-functional teams across operations, support, product, and architecture to ensure stable operation of business-critical manufacturing platforms.
• Establish and manage the support model, operating model, service governance, and platform ownership structure.
• Drive uptime, operational stability, support responsiveness, platform health, and issue resolution.
• Partner with operations teams, product owners, architects, support teams, and site users to ensure services are reliable, well-governed, and aligned with business needs.
• Govern service delivery using KPIs, operating cadences, escalation paths, and performance reporting.
• Lead root cause analysis, corrective actions, and continuous improvement to reduce recurring issues and strengthen reliability.
• Ensure operational readiness and service continuity for releases, upgrades, migrations, implementations, and platform transitions.
• Prioritize attention and investment across support needs, service risks, platform health, and business-critical operational demands.
• Drive adherence to compliance, controls, and cybersecurity requirements while improving operational processes.
• Build a culture grounded in FLIGHT DECK, emphasizing respect for people, continuous improvement, customer value, and accountability.
• Shape and optimize a durable future-state operating model for enterprise manufacturing digital operations.

Benefits

• Annual discretionary bonus for the U.S. position.
• Medical, dental, vision, and prescription drug coverage.
• Health Coach and Employee Assistance Program.
• 401(k) savings plan with company matching and company retirement contributions.
• Fidelity resources and planning consultants.
• Tuition assistance.
• Adoption assistance.
• Paid parental leave.
• Disability insurance.
• Life insurance.
• Paid time off for vacation or illness.
• UK FlexChoice flexible benefits plan, including non-contributory pension, bonus, car allowance, life assurance, group income protection, private medical cover, and 26 days of holiday with an option to buy or sell days.

What This Job Offers

• Job Type: Full-time
• Career Level: Director