Director - Digital Operations, Manufacturing Execution

GE Aerospace • Livonia, NY

1d • $152,000 - $202,000 • Remote

About The Position

GE Aerospace is seeking a Director – Digital Operations, Manufacturing Execution to lead digital operations across its Manufacturing Execution ecosystem. The role is responsible for platform stewardship, operational support, service continuity, and ongoing ownership of critical manufacturing applications that support factory performance across the enterprise.

The Director will provide cross-functional leadership across support, product, and architecture to ensure reliable, scalable, and well-governed operations for platforms including PlantApps, PFMD, Bluestreak, and the broader digital manufacturing ecosystem. The role owns the operating model for sustaining and improving these platforms, with accountability for uptime, service performance, support responsiveness, operational stability, platform health, and issue resolution.

This leadership role requires working across a complex enterprise, aligning multiple stakeholders, and building a durable future-state operating model for manufacturing digital operations. The position is remote; the Eastern Time Zone is preferred for U.S.-based candidates. Relocation assistance is provided.

Requirements

• Bachelor’s degree from an accredited university or college and at least 8 years of professional experience, or an associate degree and at least 11 years of professional experience, or a high school diploma and at least 13 years of professional experience.
• At least 5 years of professional experience in Digital Operations.
• Legal authorization to work in the U.S. or UK; the company will not sponsor employment visas for this job.
• For UK candidates, BPSS clearance must be obtained and maintained.

Nice To Haves

• Strong experience leading digital operations, service delivery, application support, or platform operations in a complex enterprise environment.
• Experience with Manufacturing Execution Systems (MES), manufacturing applications, or other business-critical digital platforms.
• Demonstrated success operating and improving platforms with accountability for service continuity, uptime, support responsiveness, and operational stability.
• Experience working across multiple platforms and stakeholder groups to create effective operating models and governance structures.
• Strong understanding of service management, incident and problem management, release readiness, operational controls, and platform lifecycle support.
• Ability to make tradeoffs across platform health, support demand, business priorities, and technical constraints.
• Familiarity with digital manufacturing environments and technology’s role in supporting safety, quality, delivery, and cost.
• Demonstrated success leading enterprise or multi-platform operational ownership with broad cross-functional leadership.
• Experience leading support, product, architecture, and engineering in a matrixed global organization.
• Ability to create clarity in complex environments and align teams around a common operating model.
• Strong judgment in prioritization, escalation management, governance, and service ownership decisions.
• Experience coaching, developing, and optimizing teams to support long-term organizational capability.
• Excellent communication skills and the ability to engage senior leaders and technical teams with confidence and clarity.
• Strategic thinking and the ability to translate vision into a durable operating model and concrete action plans.
• Strong analytical, organizational, and execution skills.
• Comfort working through ambiguity, scale, and organizational complexity.
• Customer-focused and operationally disciplined, with a strong bias for action and continuous improvement.

Responsibilities

• Lead the Manufacturing Execution digital operations function, including ongoing support, operational continuity, service performance, and platform stewardship.
• Provide steady-state ownership across manufacturing digital platforms, including PlantApps, PFMD, Bluestreak, and related applications.
• Lead cross-functional teams across operations, support, product, and architecture to ensure stable and effective operation of business-critical manufacturing platforms.
• Establish and manage the support model, operating model, service governance, and platform ownership structure for sustaining and improving MES-related platforms.
• Drive uptime, operational stability, support responsiveness, platform health, and issue resolution.
• Partner with operations teams, product owners, architects, support teams, and site users to ensure services are reliable, well-governed, and aligned with business needs.
• Govern service delivery using clear KPIs, operating cadences, escalation paths, and performance reporting.
• Lead root cause analysis, corrective actions, and continuous improvement to reduce recurring issues and strengthen operational reliability.
• Ensure operational readiness and service continuity for releases, upgrades, migrations, implementations, and platform transitions.
• Prioritize investment and attention across support needs, service risks, platform health, and business-critical operational demands.
• Drive adherence to compliance, controls, and cybersecurity requirements while simplifying and strengthening operational processes.
• Build and lead a culture grounded in FLIGHT DECK, focusing on respect for people, continuous improvement, customer value, and accountability.
• Shape and optimize a durable future-state operating model for enterprise manufacturing digital operations.

Benefits

• Medical, dental, vision, and prescription drug coverage
• Health Coach access
• Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
• 401(k) savings plan with company matching and company retirement contributions
• Fidelity resources and planning consultants
• Tuition assistance
• Adoption assistance
• Paid parental leave
• Disability insurance
• Life insurance
• Paid time off for vacation or illness
• UK non-contributory pension
• Bonus
• Car allowance
• UK life assurance
• UK group income protection
• UK private medical cover
• UK holiday equivalent to 26 days, with an option to buy or sell holiday
• Relocation assistance
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Director