Director, Digital Operations Center
About The Position
CrowdStrike is seeking an experienced Director to lead its global Digital Operations Center (DOC). The Director owns day-to-day leadership of the DOC’s 24/7, multi-site team and drives the operational strategy, tooling, and staffing decisions that support monitoring, alerting, and incident response across all regions. The role provides technical and operational leadership to DOC managers across sites, serves as a senior escalation point for complex incidents, and partners with enterprise leadership on the strategic direction of incident management. The Director leads the global DOC team, establishes standards, staffing and tooling strategies aligned with technology and resilience goals, and continuously improves DOC policies and procedures. The role directs critical incident assessment, escalation, and crisis team activation; coordinates resolution and root cause analysis with product engineering, SRE, IT, and other teams; and leads post-incident reviews and corrective actions. It also drives improvements in signal analysis to reduce time to detection, develops DOC staff, recommends investments and supports budget and resource allocation, maintains incident documentation and SOPs, and reports performance and improvement opportunities to senior leadership. The role requires a bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. A master’s degree or relevant certifications are a plus. Candidates should have at least 10 years of technology operations or engineering experience, including at least 6 years leading a 24/7, at-scale operations function. The position operates in a fast-paced global environment and requires some domestic and international travel.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent work experience is considered.
- At least 10 years of experience in technology operations or engineering.
- At least 6 years leading a 24/7, at-scale operations function, such as a DOC, SOC, NOC, or an engineering organization whose teams directly operate the services they build.
- Proven experience managing high-availability operations across multiple sites, regions, or distributed teams.
- Experience with observability and monitoring platforms, and incident alerting and notification systems.
- Strong understanding of distributed systems, cloud infrastructure, and security fundamentals.
- Demonstrated experience with service management principles and practices, and sound judgment applying them in a fast-moving, high-autonomy environment.
- Proven experience using AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes.
- Excellent problem-solving, analytical, and decision-making skills, particularly in time-critical situations.
- Strong leadership and team management skills, with a focus on building a collaborative, high-performance culture across distributed teams.
- Exceptional verbal and written communication skills, with the ability to engage technical and non-technical stakeholders at all organizational levels.
- Ability to work in a fast-paced, global operations environment.
- Some domestic and international travel is required.
Nice To Haves
- Master’s degree.
- Relevant certifications.
Responsibilities
- Lead the global DOC team across all sites, setting standards, staffing, and tooling strategy aligned with company technology and resilience goals.
- Own and continuously improve DOC policies and procedures.
- Serve as the senior escalation point for critical incidents, directing assessment, escalation, and crisis team activation.
- Coordinate incident resolution and root cause analysis with product engineering, SRE, IT, and other teams.
- Lead post-incident reviews and drive corrective and preventive actions.
- Improve signal analysis across multiple sources to minimize time to detection for major incidents.
- Recruit and develop DOC staff globally and provide ongoing training on tools and incident management practices.
- Evaluate and recommend investments in tools, technologies, and staffing, and support DOC budget and resource allocation.
- Maintain incident logs, documentation, and standard operating procedures for DOC response and escalation.
- Provide regular updates to senior leadership on DOC performance and improvement opportunities.
Benefits
- Market-leading compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities.
- Vibrant office culture with world-class amenities.
- Eligibility for bonuses and equity grants.
- Health insurance, 401(k), and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Director
