Director, Digital Marketing

TBC Corporation•Palm Beach Gardens, FL

About The Position

The Director of Digital Marketing is responsible for the strategy, governance, execution, optimization and performance of all digital marketing programs supporting Big O Tires franchise growth, customer acquisition, retention, appointment generation, car count growth and revenue performance. The role leads the digital marketing team and owns the digital roadmap across Paid Search, SEO, Local SEO, Demand Generation, CTV, website modernization, analytics, attribution, AI search readiness, local listings, vendor management and digital transformation initiatives. The position serves as the primary liaison between Marketing, IT, Analytics, Operations, Finance, agency partners and franchisees.

Requirements

10+ years of progressive digital marketing experience with 5+ years of leadership responsibility.
Expertise in SEO, Local SEO, SEM, digital analytics, attribution, media and performance marketing.
Experience leading website modernization, CMS strategy and digital product roadmaps.
Strong understanding of AI search, structured data and emerging search technologies.
Excellent written and oral communication skills with executive presentation capability.
Strong business acumen, budgeting, forecasting and ROI analysis skills.
Experience managing agencies, vendors and technology partners.
Strong proficiency in analytics and reporting platforms.

Nice To Haves

Franchise, retail or multi-location marketing experience preferred.
Bilingual in Spanish /English is a plus

Responsibilities

Grow Digital Acquisition, Revenue & Car Count: Direct responsibility for driving traffic, appointments, conversion, car count, revenue, and ROI across all digital acquisition channels, including paid search, organic and local search (SEO), Demand Generation, CTV, affiliate marketing, display advertising (remarketing, programmatic, addressable media, direct buys), comparison shopping engines, merchant center programs, social media, local listings, and emerging digital channels.
Manage Channel Performance: Lead and optimize all digital marketing channels, including paid search, SEO, local search, affiliate marketing, display advertising, social media, Demand Generation, CTV, Google Business Profiles, local listings, and digital attribution programs. Develop reporting frameworks and performance reviews to identify growth opportunities and improve marketing effectiveness.
Oversee Budgeting, Forecasting & Reporting: Partner with Marketing, Finance, and Executive Leadership to manage annual planning, budgeting, forecasting, and reporting processes. Own monthly, weekly, and daily measurement of traffic, appointments, leads, car count, revenue, spend, ROI, ROAS, SEO performance, and other critical business KPIs.
Maintain a Constant Level of Optimization: Drive continuous performance improvement through A/B and multivariate testing, website optimization, customer segmentation, landing page optimization, conversion rate optimization, attribution analysis, creative testing, customer journey improvements, and marketing automation initiatives.
Lead Website Modernization & Digital Experience: Provide leadership for website modernization initiatives including CMS strategy, customer experience improvements, website merchandising, conversion optimization, technical platform enhancements, mobile experiences, content governance, and digital product roadmaps.
Lead SEO, Local Search & AI Search Readiness: Own enterprise SEO strategy, technical SEO governance, local search visibility, structured data initiatives, and AI search readiness. Partner with IT and development teams to ensure proper implementation of SEO requirements, search visibility improvements, crawl and indexation controls, and evolving search technologies.
Drive Digital Innovation & Emerging Technology: Serve as the digital thought leader for Big O Tires, identifying emerging technologies, customer trends, competitor activity, AI-driven opportunities, evolving search platforms, attribution capabilities, and innovative marketing solutions that drive business growth.
Lead Attribution, Analytics & Measurement Strategy: Partner with Analytics and Technology teams to develop best-in-class measurement capabilities, including marketing attribution, call tracking, offline conversion tracking, closed-loop reporting, customer acquisition measurement, revenue attribution, car count attribution, and executive dashboards.
Support Omnichannel & CRM Strategies: Support digital strategies that drive brand growth through omnichannel customer engagement, including geo-targeting, local store traffic initiatives, cross-channel purchasing behavior, customer lifecycle marketing, email acquisition, personalization, and audience segmentation strategies.
Lead Vendor & Agency Partnerships: Manage strategic relationships with agencies, technology vendors, and digital partners. Oversee performance, contracts, business reviews, roadmap planning, implementation support, and optimization efforts to maximize return on investment.
Drive Cross-Functional Digital Governance: Serve as the primary liaison between Marketing, IT, Analytics, Operations, Finance, Franchise Development, and Executive Leadership. Lead prioritization of digital initiatives, business case development, project governance, resource planning, and roadmap execution.
Develop Team Talent & Organizational Capability: Recruit, lead, coach, and develop a high-performing digital marketing team. Establish clear performance expectations, foster innovation, support career development, and build future leadership capabilities within the organization.
Support New Store Growth Initiatives: Establish and govern digital launch processes for new store openings, including local listings, Google Business Profiles, local SEO, media activation, promotional support, review generation, and customer acquisition planning.
Other Duties as Assigned: Perform other duties and responsibilities as assigned in support of business objectives.