Director, Digital Entertainment Experiences

American Express•New York, NY

About The Position

The Director will lead strategy and product development across a portfolio of high-profile digital experiences for American Express, with a major focus on shaping and delivering the next generation of American Express Entertainment. The role will help build a best-in-class digital destination where Card Members can discover and access entertainment experiences, benefits, and membership access. This is a highly visible, fast-moving initiative with ambitious timelines and broad engagement across the Enterprise. The Director will collaborate extensively with American Express Technology, Enterprise Product, Partnership and Marketing teams, and third-party and agency partners. The role sits within the Digital Brand Products team and supports its mission to position the American Express brand at the forefront of innovation through digital experiences and capabilities that address evolving customer needs and deliver differentiated value.

Requirements

7+ years of digital product management experience, including leading complex customer-facing products from strategy through launch and optimization.
Experience as a dynamic people leader, with a track record of building high-performing teams.
Proven experience leading large-scale, high-visibility digital initiatives with multiple workstreams and technology dependencies.
Ability to translate customer and business needs into compelling digital experiences.
Track record of concepting, building, and launching innovative digital products and capabilities.
Strong product judgment and ability to navigate ambiguity, competing priorities, and complex tradeoffs.
Exceptional cross-functional leadership and partner management skills, including influencing and driving decisions across a highly matrixed organization.
Experience partnering closely with engineering, design, and research teams to deliver high-quality digital products.
Superior communication skills and ability to engage and influence stakeholders at all levels, including senior executives.
Strong execution and organizational skills, including managing multiple critical priorities under tight timelines.
Strong analytical orientation and experience using customer insights, data, and experimentation to inform product decisions.
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.

Nice To Haves

Enthusiasm and passion for entertainment, emerging technologies, digital capabilities, and disruptive thinking.

Responsibilities

Define the product vision, strategy, and roadmap for Entertainment and digital experiences.
Lead the development and evolution of Amex Experiences, the new Entertainment platform.
Drive an ambitious product roadmap across multiple workstreams, dependencies, and tight delivery timelines.
Create alignment among senior stakeholders and cross-functional teams on product strategy, priorities, and key decisions.
Lead and develop a team of high-performing product owners.
Partner with Technology, Design, Marketing, Ops Excellence, and Product teams from concept through launch and optimization.
Provide thought leadership across digital entertainment experiences, including UX, SEO, discovery, personalization, and customer journey best practices.
Drive experimentation and test-and-learn programs using customer insights and performance data.
Build scalable product capabilities that support the continued evolution of Entertainment and Experiences.
Proactively manage priorities, risks, and dependencies to keep critical initiatives on track.
Serve as Global Marketing & Brand Experiences Digital Accessibility custodian, driving awareness of AENB77 and ensuring compliance with the policy.
Represent the portfolio in senior-level forums, communicating strategy, progress, risks, and key decisions.