Director, Digital Entertainment Experiences
About The Position
The Director will lead strategy and product development across a portfolio of high-profile digital experiences for American Express. The role focuses especially on shaping and delivering the next generation of American Express Entertainment: a best-in-class digital destination that helps Card Members discover and access entertainment experiences, benefits, and Membership access. This is a highly visible, fast-moving initiative with significant investment, ambitious timelines, and broad Enterprise engagement. The position sits within Digital Brand Products, part of Global Brand Marketing and Experiences within Global Advertising and Brand Management. The team aims to keep the American Express brand at the forefront of innovation by creating digital experiences and capabilities that address evolving customer needs and deliver differentiated value. The Director will collaborate with American Express Technology, Enterprise Product, Partnership and Marketing teams, and third-party and agency partners. The role also serves as the Global Marketing & Brand Experiences Digital Accessibility custodian, driving awareness of AENB77 and policy compliance. American Express describes its culture as grounded in innovation, shared values, leadership behaviors, and a commitment to customers, communities, and colleagues. The company offers comprehensive support for holistic well-being, learning, leadership development, and career growth. Work arrangements may be onsite, hybrid, or virtual depending on the role and business need.
Requirements
- At least 7 years of digital product management experience, including leading complex customer-facing products from strategy through launch and optimization.
- Experience as a people leader, with a track record of building high-performing teams.
- Experience leading large-scale, high-visibility digital initiatives with multiple workstreams and technology dependencies.
- Ability to translate customer and business needs into compelling digital experiences.
- Track record of concepting, building, and launching innovative digital products and capabilities.
- Strong product judgment and ability to navigate ambiguity, competing priorities, and complex tradeoffs.
- Cross-functional leadership and partner management skills, including influencing and driving decisions across a highly matrixed organization.
- Experience partnering closely with engineering, design, and research teams to deliver high-quality digital products.
- Strong communication skills and ability to engage and influence stakeholders at all levels, including senior executives.
- Strong execution and organizational skills, including managing multiple critical priorities under tight timelines.
- Analytical orientation and experience using customer insights, data, and experimentation to inform product decisions.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- Enthusiasm and passion for entertainment, emerging technologies, digital capabilities, and disruptive thinking.
Responsibilities
- Define the product vision, strategy, and roadmap for Entertainment and digital Experiences.
- Lead development and evolution of Amex Experiences, the new Entertainment platform.
- Drive an ambitious product roadmap across multiple workstreams, dependencies, and tight delivery timelines.
- Align senior stakeholders and cross-functional teams on product strategy, priorities, and key decisions.
- Lead and develop a team of high-performing product owners.
- Partner with Technology, Design, Marketing, Ops Excellence, and Product teams from concept through launch and optimization.
- Provide thought leadership on digital entertainment experiences, including UX, SEO, discovery, personalization, and customer journey best practices.
- Drive experimentation and test-and-learn programs using customer insights and performance data.
- Build scalable product capabilities that support the continued evolution of Entertainment and Experiences.
- Manage priorities, risks, and dependencies to keep critical initiatives on track.
- Act as Global Marketing & Brand Experiences Digital Accessibility custodian, driving awareness of AENB77 and ensuring compliance with the policy.
- Represent the portfolio in senior-level forums, communicating strategy, progress, risks, and key decisions.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
