Principal Associate, Project Manager - Entertainment Experiences

Capital One•McLean, NY

About The Position

The Premium Products & Experiences team has a strong focus on expansion of our premium customer value proposition and delivering engaging customer experiences and access events to our cardholders. Our team is fast-paced and growing. We are looking for a Project Manager to join our Capital One Entertainment team. The Entertainment Product team manages the digital experience of Capital One Entertainment, a key benefit we provide our customers at the top of the market. As a Project Manager and Operations SME, you influence and collaborate with key stakeholders across the enterprise to develop and structure new processes, ensure we stay extremely well managed, and support our customer servicing team. You will also be responsible for carrying out processes that are critical to keeping our program well managed. These may range from ensuring customers are charged and refunded accurately, to putting structure around a complex project. We are seeking fungible, organized, professionals with a desire to consistently deliver positive customer experiences. Success in this role will require the ability to adapt to change quickly, create efficiencies and to influence decisions with both internal and external stakeholders. Capital One provides a fast-paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

Requirements

Bachelor's Degree or Military experience
At least 4 years of experience in Process or Project Management

Nice To Haves

5+ years of experience in Process or Project Management
1+ years of Compliance or Risk Management experience
1+ years of Relationship Management experience
1+ years of Customer Servicing experience
Proficient in G Suite

Responsibilities

Lead and own oversight of process improvement work and collaborate with teammates on larger initiatives
Identify, strategize, and implement process improvements
Monitor the execution of processes
Track and resolve process breakdowns
Develop and maintain formal process documentation including procedures and process flow diagrams
Act as a subject matter expert to effectively partner with project customers to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions