Director, Digital Assets Operations

Fidelity • Boston, MA

1d

About The Position

The Director, Digital Assets Operations leads operational delivery for new digital asset products and capabilities, taking complex initiatives from initial requirements through launch and transition to ongoing operations. This senior execution role independently owns major launches, translates product requirements into delivery plans, coordinates teams to resolve gaps and dependencies, and drives decisions when requirements or ownership are unclear.

The role is part of the Digital team in Global Product Solutions (GPS), within Fidelity Fund and Investment Operations (FFIO). It works across Product, Technology, FFIO service lines, Risk, Compliance, Legal, Custody, and external providers to ensure new products are launch-ready and supportable after go-live. The emphasis is on building and launching capabilities, then partnering with Digital Assets Operations and service lines to establish ongoing ownership rather than permanently owning day-to-day operations.

The role also improves launch practices through repeatable playbooks, readiness criteria, templates, governance routines, and lessons learned. Fidelity describes a phased transition to a full-time onsite working model, with current onsite expectations varying by role and location. The base salary range is $103,000–$211,000 USD per year, with possible bonus or other variable compensation depending on position and eligibility.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience independently leading complex product launches, cross-functional programs, or operational capability delivery within asset management or financial services.
• Understanding of investment and fund operations, including accounting, fund administration, valuation, custody, trading operations, reconciliation, and data flows.
• Ability to translate product requirements into operational requirements, delivery plans, and clear responsibilities across teams.
• Strong execution skills, including managing dependencies, resolving issues, assessing readiness, and escalating decisions.
• Ability to influence without direct authority and build agreement across teams with different priorities.
• Sound judgment in ambiguous situations, including knowing when to move work forward and when a risk or decision requires escalation.
• Clear communication skills, including explaining complex issues and presenting practical recommendations to senior stakeholders.
• Understanding of digital assets, or ability to develop that knowledge quickly.

Nice To Haves

• CAIA, CFA, and/or MBA.
• Familiarity with cryptocurrencies, tokenized products, staking, custody, and wallet structures.

Responsibilities

• Independently lead complex digital asset product launches and major capability rollouts.
• Translate product objectives into operational requirements, launch scope, milestones, dependencies, and delivery plans.
• Coordinate execution across business, technology, service-line, and external-provider workstreams.
• Manage multiple priorities and keep teams focused on launch decisions and deliverables.
• Identify operational, technology, data, control, and service-line gaps early.
• Work with accountable teams to establish owners and plans for closing gaps.
• Resolve cross-functional issues and escalate risks, tradeoffs, and decisions with clear recommendations.
• Provide concise updates on progress, readiness, dependencies, and outstanding decisions.
• Coordinate launch readiness across requirements, testing, configuration, procedures, controls, and support arrangements.
• Partner with Digital Assets Operations and service lines to confirm post-launch responsibilities, handoffs, and escalation paths.
• Surface unresolved readiness issues so launch decisions reflect remaining risks.
• Coordinate transition into ongoing operations, with clear ownership of outstanding items and an agreed end to launch support.
• Develop and improve repeatable launch playbooks, readiness criteria, templates, and governance routines.
• Apply lessons from completed launches to improve future delivery.
• Contribute launch requirements and practical experience to target-state operating model development.

Benefits

• Comprehensive health care coverage and emotional well-being support.
• Market-leading retirement benefits.
• Generous paid time off and parental leave.
• Charitable giving employee match program.
• Educational assistance, including student loan repayment, tuition reimbursement, and learning resources.
• Bonus or other variable compensation may be included depending on the position and eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior