Director, Digital Assets Operations

Fidelity Investments • Boston, MA

1d • $103,000 - $211,000

About The Position

The Director, Digital Assets Operations leads the operational delivery of new digital asset products and capabilities, taking complex initiatives from initial requirements through launch and transition into ongoing operations. This senior execution role independently owns major launches, translates product requirements into delivery plans, coordinates teams to resolve gaps and dependencies, and drives decisions when requirements or ownership are unclear.

The role is part of the Digital team in Global Product Solutions (GPS), within Fidelity Fund and Investment Operations (FFIO). It works across Product, Technology, FFIO service lines, Risk, Compliance, Legal, Custody, and external providers to ensure products and capabilities are ready to launch and can be supported afterward. The focus is on building and launching capabilities and establishing clear post-launch ownership with Digital Assets Operations and relevant service lines, rather than permanently owning day-to-day operations.

The role also develops repeatable launch processes and contributes practical launch experience to target-state operating model development. Fidelity states that its onsite working model is transitioning through a phased regional and role-based rollout; current onsite expectations vary, may evolve, and do not apply to fully remote roles.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience independently leading complex product launches, cross-functional programs, or operational capability delivery within asset management or financial services.
• Understanding of investment and fund operations, including accounting, fund administration, valuation, custody, trading operations, reconciliation, and data flows.
• Ability to translate product requirements into operational requirements, delivery plans, and clear responsibilities across teams.
• Strong execution skills, including managing dependencies, resolving issues, assessing readiness, and escalating decisions.
• Ability to influence without direct authority and build agreement across teams with different priorities.
• Sound judgment in ambiguous situations, including knowing when to move work forward and when a risk or decision requires escalation.
• Clear communication skills, including explaining complex issues and presenting practical recommendations to senior stakeholders.
• Understanding of digital assets or ability to develop that knowledge quickly.

Nice To Haves

• 10 or more years of relevant experience preferred.
• CAIA, CFA, and/or MBA.
• Familiarity with cryptocurrencies, tokenized products, staking, custody, and wallet structures.

Responsibilities

• Independently lead complex digital asset product launches and major capability rollouts.
• Translate product objectives into operational requirements, launch scope, milestones, dependencies, and delivery plans.
• Coordinate execution across business, technology, service-line, and external-provider workstreams.
• Manage multiple priorities and keep teams focused on the decisions and deliverables needed to launch.
• Identify operational, technology, data, control, and service-line gaps early.
• Work with accountable teams to establish owners and delivery plans for closing gaps.
• Resolve cross-functional issues and escalate risks, tradeoffs, and decisions with clear recommendations.
• Provide concise updates on progress, readiness, dependencies, and outstanding decisions.
• Coordinate launch readiness across requirements, testing, configuration, procedures, controls, and support arrangements.
• Partner with Digital Assets Operations and service lines to confirm post-launch responsibilities, handoffs, and escalation paths.
• Surface unresolved readiness issues so launch decisions account for remaining risks.
• Coordinate transition into ongoing operations, ensuring clear ownership of outstanding items and agreement on when launch support ends.
• Develop and improve repeatable launch playbooks, readiness criteria, templates, and governance routines.
• Apply lessons from completed launches to improve future delivery.
• Contribute launch requirements and practical experience to target-state operating model development.

Benefits

• Comprehensive health care coverage.
• Emotional well-being support.
• Retirement benefits.
• Paid time off.
• Parental leave.
• Charitable giving employee match program.
• Educational assistance, including student loan repayment, tuition reimbursement, and learning resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Director