Director, Design

LogicMonitor•Austin, TX

3d•$205,380 - $256,725•Hybrid

About The Position

LogicMonitor is seeking a Director, Design to build and scale a high-impact, product-embedded design organization delivering exceptional user experiences for complex observability workflows. The role will elevate design as a strategic partner to Product and Engineering, grounding UX in domain expertise and customer insight and measuring it through real outcomes. The Director will ensure design decisions reflect real-world system complexity, product architecture, and customer workflows. This leader will integrate design into the product development lifecycle, use modern and AI-assisted tools to accelerate exploration, evolve design processes, establish a customer-informed research practice, and define ways to measure and improve UX effectiveness. The role manages and develops a team of designers and connects Design, Product, and Engineering to build alignment and shared success. The position is open to candidates based in or near Austin, Texas. LogicMonitor describes its Austin office as a Center of Energy where teams connect, collaborate, and innovate.

Requirements

10+ years of experience leading design for complex B2B or enterprise software.
Strong technical foundation and ability to understand complex systems and workflows.
Track record of influencing product direction through research and delivering impactful user experiences.
Experience evolving teams and processes to meet growing product needs.
Experience using data and metrics to evaluate and improve UX.
Excellent communication and stakeholder management abilities.
Comfort engaging directly with customers and representing design.
Ability to balance long-term vision with near-term delivery.
Comfort operating in evolving environments and driving clarity with a focus on outcomes and impact.

Nice To Haves

Experience in monitoring, observability, or similarly complex enterprise or data-heavy domains.
Familiarity with AI-driven design tools and evolving workflows.

Responsibilities

Ensure UX decisions reflect real-world system complexity and user needs through understanding of the monitoring and observability domain, product architecture, and customer workflows.
Partner with Product and Engineering to integrate design into the product development lifecycle and deliver cohesive end-to-end experiences.
Use modern tooling, including AI-assisted workflows, to accelerate design and exploration.
Evolve and scale design processes to support efficient, high-quality product development.
Establish and scale a research practice that informs product and design decisions through direct customer engagement.
Define ways to measure UX effectiveness and use data and insights to continuously improve the user experience.
Manage a team of designers and foster ownership, learning, and continuous improvement.
Strengthen collaboration across Design, Product, and Engineering, ensuring alignment and shared success.