Director, Design

Copart • San Francisco, TX

4d • Onsite

About The Position

The Director, Design enables teams working on Copart’s important customer and business initiatives to deliver high-quality, impactful experiences. The role is accountable for the effectiveness of design teams by building strong talent, improving collaboration, and raising the quality, consistency, and accessibility of experiences across the organization. The Design team creates end-to-end experiences across Copart’s digital marketplace and internal platforms, partnering with Product, Engineering, Research, Data, Operations, Marketing, and business leaders to understand customer needs, solve complex problems, and improve how people buy, sell, and work with Copart.

The Director sets design strategy and establishes effective ways of working across teams, guides experience quality and consistency, embeds research and validation practices into product work, and defines measures for experience outcomes. The role leads alignment across functions, communicates decisions and insights to varied audiences, and coaches and develops designers. The position is based in Copart’s San Francisco office and requires travel to operating locations, Dallas headquarters, and customers as needed. It reports to the Chief Innovation Officer.

Requirements

• At least 8 years of user experience design experience, including experience leading complex digital products and customer experiences.
• Experience with design systems, platform consistency, accessibility, usability, or experience modernization initiatives.
• Demonstrated success partnering with Product Design, User Research, and Engineering to deliver intuitive, scalable experiences.
• Strong command of product analytics, research methods, experimentation, prioritization, and data-informed decision-making.
• Clear, influential communication and sound judgment with senior technical, design, and business leaders.
• Ability to work from Copart’s San Francisco office and travel to operating locations, Dallas headquarters, and customers as needed.

Responsibilities

• Create clarity, focus, and effective ways of working across Design, Product, Engineering, Research, and business teams.
• Guide design critique, shared standards, and a scalable design system to improve the quality and consistency of Copart experiences.
• Embed customer research, accessibility, usability, prototyping, and design validation into product discovery and delivery practices.
• Establish measures for experience quality, adoption, satisfaction, accessibility, and business impact, and use insights to guide continuous improvement.
• Align Product, Design, Engineering, Research, Data, Operations, Marketing, and business leaders around experience priorities and outcomes.
• Communicate customer insights, design rationale, trade-offs, recommendations, and decisions to technical and non-technical audiences.
• Lead, coach, and develop designers, establishing ownership, decision rights, quality standards, and accountability.
• Communicate progress, performance, risks, recommendations, and learnings to senior leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed