Director, Design

Copart • San Francisco, CA

2d • Onsite

About The Position

Copart is a global leader in online vehicle auctions and automotive remarketing services, serving Members across multiple countries. Its Design team creates end-to-end experiences for the digital marketplace and internal platforms, partnering with Product, Engineering, Research, Data, Operations, Marketing, and business leaders.

The Director, Design enables teams working on important customer and business initiatives to deliver high-quality, impactful experiences. The role is accountable for the effectiveness of design teams, including developing talent, improving collaboration, and raising the quality, consistency, and accessibility of experiences across the organization. The position is based in Copart’s San Francisco office and reports to the Chief Innovation Officer. Travel to operating locations, the Dallas headquarters, and customers is required as needed.

Success is measured by meeting or exceeding KPIs for key initiatives; improving design-team clarity, accountability, collaboration, and delivery effectiveness; improving experience quality and consistency; gaining adoption of scalable design systems and shared standards; and making customer research, accessibility, usability testing, and design validation standard product practices.

Requirements

• At least 8 years of user experience design experience, including experience leading complex digital products and customer experiences.
• Experience with design systems, platform consistency, accessibility, usability, or experience modernization initiatives.
• Demonstrated success partnering with Product Design, User Research, and Engineering to deliver intuitive, scalable experiences.
• Strong command of product analytics, research methods, experimentation, prioritization, and data-informed decision-making.
• Clear, influential communication and sound judgment with senior technical, design, and business leaders.
• Ability to work from Copart’s San Francisco office and travel to operating locations, Dallas headquarters, and customers as needed.

Responsibilities

• Create clarity, focus, and effective ways of working across Design, Product, Engineering, Research, and business teams.
• Raise the quality and consistency of Copart experiences through design direction, critique, shared standards, and a scalable design system.
• Embed customer research, accessibility, usability, prototyping, and design validation into product discovery and delivery.
• Establish measures for experience quality, adoption, satisfaction, accessibility, and business impact, and use insights to guide improvement.
• Align Product, Design, Engineering, Research, Data, Operations, Marketing, and business leaders around experience priorities and outcomes.
• Communicate customer insights, design rationale, trade-offs, recommendations, and decisions to technical and non-technical audiences.
• Lead, coach, and develop designers, establishing clear ownership, decision rights, quality standards, and accountability.
• Communicate progress, performance, risks, recommendations, and learnings to senior leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed