Director, Delivery Partner - Major Hospital Network

Kyndryl•Norwalk, MA

1d•Onsite

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services. Moreover, your impact extends beyond customer relationships. As a Delivery Partner, you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly. On this account, that means full P&L ownership of a renewed multi-year contract, executive-level client engagement with our client’s CIO, CTO, and hospital leadership, and the opportunity to expand Kyndryl’s scope as our client grows. This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results, both for our customers and for our organization. At Kyndryl, we foster an environment of innovation, collaboration, and growth. As a Delivery Partner, you will find yourself surrounded by a dynamic and diverse team of industry experts who are passionate about pushing boundaries and redefining what's possible. You'll have access to cutting-edge resources, comprehensive support, and professional development opportunities that will enable you to continuously enhance your skills and elevate your career to new heights. Kyndryl has a global footprint, which means that as a Delivery Partner at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Requirements

Ability to team effectively across a large organization to bring together high performing cross functional teams to deliver services for customers.
10+ years of experience in IT service delivery, with at least 5 years in healthcare IT managed services or Epic-enabled hospital operations.
Ability to represent a seamless customer solution by integrating multiple service areas.
Ability to manage and govern large business-to-business multi-year service contracts.
Ability to become a customer trusted advisor who can recognize business needs and follow through to revenue expanding wins.
In-depth knowledge of business controls and cost accounting with ability to manage large contract budgets and cost cases (not P&L).
Working knowledge of Epic EHR from an IT operations and delivery leadership perspective, with broad familiarity across multiple modules (ambulatory experience preferred).
Experience managing post-go-live stabilization and steady-state operations in a hospital or health system environment; ITIL-grounded service management approach.
Proven ability to lead blended delivery workforces of 150+ personnel (FTEs, rebadged employees, and subcontractors) in a managed services model.

Nice To Haves

Bachelors Degree
Successful long term customer relationship management.
Background in healthcare IT consulting, preferably within a major Systems Integration firm.
Experience building or supporting clinical informatics functions that bridge IT operations with hospital clinical workflows.
Strong preference for candidates located in Rhode Island or commutable within approximately 1 hour (Greater Boston acceptable); frequent on-site presence required at our client’s facilities.

Responsibilities

Forge powerful and enduring business-to-business relationships with customers.
Effectively communicate innovative solutions and navigate Kyndryl's diverse offerings.
Deliver services and shape the future of complex service delivery.
Manage customer governance and financial prosperity of engagements.
Assume full P&L ownership of a renewed multi-year contract.
Engage with client's CIO, CTO, and hospital leadership at an executive level.
Expand Kyndryl’s scope as the client grows.
Demonstrate strategic acumen and drive tangible results for customers and the organization.
Collaborate with a dynamic and diverse team of industry experts.
Utilize cutting-edge resources and comprehensive support.
Enhance skills and elevate career through professional development opportunities.
Work on projects and collaborate with colleagues globally.
Manage post-go-live stabilization and steady-state operations in a hospital or health system environment.
Lead blended delivery workforces of 150+ personnel (FTEs, rebadged employees, and subcontractors) in a managed services model.