Director - Data & Systems (Development)

InterVarsity Christian Fellowship

1d•$79,872 - $106,500•Remote

About The Position

The Director - Data & Systems is responsible for the technical backbone of InterVarsity’s Development department data ecosystem. The role owns or oversees internal super-user administration of the CRM, administration of the WeGive giving site and donor portal and marketing automation platform, and oversight of departmental data reporting and business solutions analysis. The position reports directly to the Executive Director of Development Services and serves as that leader’s primary technical partner for Development systems. It manages the Constituent Records Management team and the Business System Analyst role, handles day-to-day technical triage and system administration, and partners with department leadership on system priorities, donor experience, staff effectiveness, and operational continuity. The Director oversees CRM and WeGive integrations, reporting, data hygiene, governance, security practices, documentation, and staff training. The role also conducts limited-scope analysis to support fundraising strategy and works with Prospect Development, Donor Relations, organizational IT, vendors, and Development staff.

Requirements

Annually affirm InterVarsity’s Statement of Faith.
Bachelor’s degree in Business Administration, Data Management, or Computer Science.
At least 5 years of experience administering a CRM or donor database in a nonprofit or fundraising context.
Experience building or troubleshooting reports and dashboards using donor or constituent data.
Experience managing data hygiene maintenance programs and performing appends and data audits.
Strong working knowledge of data integration concepts between platforms, including imports, exports, synchronization logic, and troubleshooting data discrepancies.
Ability to translate technical systems work into the practical needs of fundraising, donor relations, and gift-processing staff.
Experience managing vendor relationships or working closely with outsourced IT or technical partners.

Nice To Haves

Direct experience with Salesforce NPSP.
Direct experience with a giving site or donor portal and/or a marketing automation platform such as WeGive or a comparable platform.
Experience with business solutions analysis or requirements gathering for system or process changes.
Supervisory or mentorship experience.
Experience establishing data governance standards or documentation practices.
Effective oral and written communication skills.
Ability to handle confidential information.
Working knowledge of current Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint.
Demonstrated ability and commitment to work in a diverse team environment.

Responsibilities

Affirm InterVarsity’s Statement of Faith annually and pursue personal growth as a disciple of Jesus Christ.
Report regularly to the Executive Director of Development Services on CRM and WeGive system health, vendor issues, data integrity risks, reporting priorities, and platform roadmap needs.
Translate system issues, vendor recommendations, and infrastructure decisions into operational implications and recommended next steps.
Own day-to-day technical triage, system administration, and recommended solutions; engage the Executive Director on strategic decisions, vendor accountability, risk management, and cross-departmental priorities.
Partner with the Executive Director to align Development Services technology priorities with department strategy, donor experience, staff effectiveness, and operational continuity.
Manage the Constituent Records Management team and the Business System Analyst role.
Serve as the department’s primary internal CRM super user and provide first-line troubleshooting for Development staff before escalating issues to the outsourced IT vendor.
Coordinate with the Executive Director and Business Solutions Analyst on vendor work involving infrastructure changes, upgrades, and escalated issues; ensure appropriate leadership visibility and alignment.
Escalate infrastructure outages, vendor delays, major integration failures, security or compliance concerns, upgrade risks, and other issues requiring executive prioritization or vendor engagement.
Test and validate vendor updates or patches before they go live for department users.
Maintain documentation of CRM data mapping, workflows, and internal processes.
Oversee administration of the WeGive checkout and donor portal and the marketing automation platform.
Own the ongoing data integration between WeGive and the CRM, ensuring gift records, donor profile updates, and campaign or segment data flow accurately and reliably.
Troubleshoot synchronization failures and data discrepancies between platforms and establish a clear source-of-truth standard for donor data.
Oversee the Data Reporting & Business Solutions Analyst to ensure recurring reports, dashboards, and ad hoc data requests are accurate and timely.
Lead requirements gathering and process mapping for reporting requests, system changes, and workflow improvements across Development teams.
Conduct limited-scope data analysis to support fundraising strategy.
Partner with Prospect Development and Donor Relations to ensure data structures support their reporting and operational needs.
Oversee Development data management through the Constituent Records Management team, including ongoing data management protocols, appends, and audits.
Oversee data quality standards, definitions, and governance practices across CRM and WeGive, including duplicate handling, gift record standards, and retention policies.
Support donor-data compliance and security practices, including access control and gift-processing data handling, in coordination with organizational IT and security policy.
Provide Development staff with training and documentation on system use and data standards.