Director, Service Delivery General Management Manager
BNY Mellon•Pittsburgh, PA
•$130,000 - $238,000•Onsite
About The Position
This role will be responsible for defining and delivering the data strategy that supports operational performance, risk management, client service, and transformation across the payments lifecycle. The role will partner closely with Operations, Technology, Product, Risk, and Control teams to ensure data is trusted, accessible, and actionable, while advancing the use of AI and advanced analytics to improve decision-making, efficiency, and operational resilience.
Requirements
- Bachelor’s degree or the equivalent combination of education and experience is required.
- 10-15 years of total work experience is preferred with at least 3-5 years in management.
- Extensive experience in data, analytics, operations, or transformation leadership within financial services.
- Strong knowledge of payments operations, operational metrics, controls, and service delivery.
- Demonstrated experience defining data strategy and delivering business outcomes through data and analytics.
- Experience with data governance, data quality, and performance reporting.
- Experience identifying and enabling practical AI and advanced analytics use cases in an operational environment.
- Strong leadership, stakeholder management, and communication skills, with the ability to influence at senior levels.
Nice To Haves
- Advanced/graduate degree preferred.
- Service delivery experience preferred.
Responsibilities
- Lead the data strategy and roadmap for Payments Operations, aligned to business priorities and enterprise standards.
- Partner with senior stakeholders across Operations, Technology, Product, Risk, and Control to define and deliver critical data capabilities.
- Oversee the development of consistent metrics, dashboards, and insights to support operational performance, capacity management, service delivery, and risk oversight.
- Drive improvements in data quality, governance, lineage, and accessibility across key operational datasets.
- Identify and advance high-value opportunities to apply AI, advanced analytics, and automation across payments operations.
- Ensure data foundations are fit for AI use cases, including quality, controls, transparency, and governance.
- Support responsible adoption of AI-enabled solutions in line with enterprise governance and control requirements.
- Lead, develop, and inspire a high-performing team while fostering a strong data-driven culture across the organization.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
