Sr. Director, Delivery Management

Uniphore•Palo Alto, CA

7d•$220,000 - $291,000•Onsite

About The Position

Uniphore is seeking a Regional Delivery Leader for America West, a pivotal role in their AI-native company. This position is responsible for defining and executing excellent AI delivery in the field, building embedded delivery capabilities, fostering C-suite trust, and driving long-term platform adoption. The role involves partnering with Sales, building and managing a Forward Deployed Engineering (FDE) team, governing the delivery portfolio, and ensuring customer success through embedded technical and business practitioners. The ideal candidate will have experience building Forward Deployed Engineering teams and leading enterprise transformation programs in a new delivery reality.

Requirements

12+ years in delivery leadership, consulting, or services — with direct experience building and scaling embedded or Forward Deployed Engineering teams.
Proven track record deploying FDE or technical delivery models in complex enterprise environments, including retainer-based and GSI co-delivery structures.
P&L ownership experience in a delivery organization — you understand margin, utilization, and the levers that drive both.
Deep domain fluency in one or more of: BPO/CX, financial services, insurance, healthcare, or telecom.
Experience leading enterprise AI, data, or platform transformation programs from pilot to production at scale.
Executive presence that earns credibility in both the sales room and the customer boardroom.

Responsibilities

Build and Lead the FDE Team: Hire, develop, and deploy Engineering FDEs, Delivery FDEs, and Industry Value Engineers (IVEs) across regional accounts.
Define FDE engagement models: embedded on-site, remote retainer, and GSI co-delivery — matched to customer complexity and commercial structure.
Build FDE playbooks, onboarding frameworks, and skill matrices that scale with the team.
Manage FDE utilization and ensure billable productivity supports regional margin targets.
Develop the Deployment Strategist capability within the FDE team: practitioners who combine deep platform fluency with the ability to frame outcomes in business language.
Own the Sales Partnership: Engage as the senior delivery voice in the sales cycle — validating scope, confirming deliverability, and building customer confidence before the ink dries.
Ensure all services are appropriately structured: FDE resources, PoV Sprints, and partner co-delivery arrangements.
Identify delivery risk, dependency, and constraint early.
Shape commercial constructs that are both winnable for Sales and sustainable for Delivery.
Drive Customer Outcomes: Serve as the delivery executive for key regional accounts throughout the customer lifecycle.
Lead executive steering committees, program risk reviews, and quarterly business reviews.
Guide customers from initial deployment through enterprise-scale adoption of the Uniphore platform.
Build C-level relationships that generate expansion, reference value, and long-term partnership.
Govern the Regional Portfolio: Own delivery margin, and financial accountability across all active and upcoming engagements in the West.
Drive portfolio-level prioritization, balancing customer commitments, team capacity, and commercial health.
Proactively monitor program health and intervene in escalated or at-risk situations before they become visible to the customer.
Implement KPIs for on-time, on-budget delivery, utilization, customer satisfaction, and value realization.