Specialist, Service Delivery Management

Pearson•United States,

6d•$55,000 - $60,000

About The Position

The Service Delivery Management Specialist will assist with the Product and Technology department’s course delivery efforts based on the goals, objectives, and standards of the organization. Specifically, the Service Delivery Management Specialist will ensure all customers are associated with the necessary courses in multiple platforms and manage customer requested changes to course metadata. The Service Delivery Management Specialist will support department efforts by working with the Product Management team to ensure new and updated courses are associated with the necessary customers for the appropriate school year.

Requirements

Bachelor's degree or equivalent
Minimum 3 years digital content or data management experience
Basic metadata management and web skills essential
Proficient in Microsoft Excel and Google business applications
Familiarity with Agile principles

Nice To Haves

Advanced knowledge of Learning Management Systems (LMS), Educational Management Systems, or Enterprise Resource Planning (ERP) systems is preferred

Responsibilities

Associate courses in multiple platforms with customers based on guidance from Product Management and school leadership
Manage and update course metadata based on internal and external requests
Analyze data from multiple sources using Microsoft Excel and Power BI
Assist with refining ADO user stories and creating tasks as needed
Able to determine and document processes
Effectively manage various tasks and deadlines on a daily basis
Communicate with others in a professional and helpful manner while simultaneously building credibility and rapport. This includes the ability to problem-solve, be diplomatic and tactful, demonstrate appropriate behavior in social situations and maintain composure in negative circumstances in order to achieve results
Other duties as assigned