Director, CX Product Management – Commercialization
About The Position
The Director of CX Commercialization will define, optimize, and execute the monetization strategy for Cisco Customer Experience (CX). The role partners with Product, Sales, Marketing, Finance, and Executive Leadership to establish pricing strategies, packaging, discounting frameworks, and commercial policies. It combines analytical and financial expertise with an understanding of customer and partner behavior across global markets. The position develops pricing principles and governance, creates pricing frameworks across offers, solutions, customer segments, geographies, and channels, and leads pricing and packaging initiatives for new products, features, and services. It builds pricing analytics and financial models to identify revenue and margin opportunities, assess deal economics and customer willingness to pay, and address price leakage. The role also contributes to simplifying the CX professional services and technical support offer portfolio while preserving and growing revenue. In partnership with Product Management, Sales, and Marketing, the Director incorporates monetization into product strategy, supports customer value propositions and competitive positioning, and contributes pricing, packaging, and commercial strategies to launches and go-to-market initiatives.
Requirements
- At least 10 years of experience in pricing, monetization, strategy, finance, product management, revenue management, or a related field.
- Experience developing and implementing pricing strategies in a high-tech, software, SaaS, or technology-enabled business.
- Deep understanding of B2B pricing, SaaS economics, subscription models, and enterprise sales.
- Advanced analytical and financial modeling skills.
- Experience with pricing research, segmentation, price elasticity, willingness-to-pay analysis, and competitive analysis.
- Solid understanding of SaaS metrics and unit economics.
- Experience working cross-functionally with Product, Sales, Finance, Marketing, and Executive Leadership.
Nice To Haves
- Excellent communication and executive presentation skills.
- Proven ability to lead strategic initiatives in a fast-paced, highly analytical environment.
Responsibilities
- Develop and execute the overall CX pricing and monetization strategy.
- Establish pricing principles and governance to promote consistency across the organization.
- Develop strategies that support revenue growth, customer value, market competitiveness, and margin objectives.
- Establish pricing frameworks across offers, solutions, customer segments, geographies, and channels.
- Lead pricing and packaging initiatives for new products, features, and services.
- Build pricing analytics to identify opportunities for revenue and margin improvement.
- Analyze willingness to pay, price elasticity, customer segmentation, competitive pricing, discounting, and deal economics.
- Develop business cases and financial models to support pricing recommendations.
- Analyze pricing and discounting trends across major deals and customer segments.
- Identify price leakage and develop corrective actions.
- Help simplify the CX offer portfolio across professional services and technical support while preserving and growing revenue.
- Collaborate with Product Management to incorporate monetization into product strategy and development decisions.
- Partner with Sales and Marketing on customer value propositions, segmentation, and competitive positioning.
- Support product launches and go-to-market initiatives with pricing, packaging, and commercial strategies.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, subject to eligibility and vesting conditions.
- Paid holidays and a floating holiday for non-exempt employees
- Birthday paid day off, year-end holiday shutdown, and personal wellness days
- Vacation time or flexible vacation time off, depending on employee classification
- Sick time off
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses may be available for non-sales roles, subject to Cisco policies.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
