Director, CX Product Management – Commercialization

Cisco•San Jose, CA

3d•$233,900 - $330,400

About The Position

The Director of CX Commercialization will partner with Product, Sales, Marketing, Finance, and Executive Leadership to establish pricing strategies, packaging, discounting frameworks, and commercial policies. The role defines, optimizes, and executes the Customer Experience (CX) monetization strategy, using analytical and financial expertise and understanding customer and partner behavior across global markets. The role develops the overall CX pricing and monetization strategy; establishes pricing principles, governance, and frameworks; and leads pricing and packaging initiatives for products, features, and services. It builds pricing analytics and financial models, assesses willingness to pay, elasticity, segmentation, competitive pricing, discounting, deal economics, and price leakage, and recommends ways to improve revenue and margins. The position also contributes to simplifying the CX portfolio across Professional Services and Technical Support while preserving and growing revenue. The Director collaborates with Product Management to incorporate monetization into product strategy and development, works with Sales and Marketing on customer value propositions, segmentation, and competitive positioning, and supports launches and go-to-market initiatives with pricing, packaging, and commercial strategies.

Requirements

10 or more years of experience in pricing, monetization, strategy, finance, product management, revenue management, or related fields.
Experience developing and implementing pricing strategies in a high-tech, software, SaaS, or technology-enabled business.
Deep understanding of B2B pricing, SaaS economics, subscription models, and enterprise sales.
Advanced analytical and financial modeling skills.
Experience with pricing research, segmentation, price elasticity, willingness-to-pay analysis, and competitive analysis.
Solid understanding of SaaS metrics and unit economics.
Experience working cross-functionally with Product, Sales, Finance, Marketing, and Executive Leadership.

Nice To Haves

Excellent communication and executive presentation skills.
Proven ability to lead strategic initiatives in a fast-paced, highly analytical environment.

Responsibilities

Develop and execute the overall CX pricing and monetization strategy.
Establish pricing principles and governance to ensure organizational consistency.
Develop strategies to improve revenue growth, customer value, market competitiveness, and margins.
Establish pricing frameworks across offers, solutions, customer segments, geographies, and channels.
Lead pricing and packaging initiatives for new products, features, and services.
Build pricing analytics to identify revenue and margin improvement opportunities.
Analyze willingness to pay, price elasticity, customer segmentation, competitive pricing, discounting, and deal economics.
Develop business cases and financial models supporting pricing recommendations.
Analyze pricing and discounting trends across major deals and customer segments.
Identify sources of price leakage and develop corrective actions.
Contribute to streamlining the CX offer portfolio across Professional Services and Technical Support while preserving and growing revenue.
Collaborate with Product Management to incorporate monetization into product strategy and development decisions.
Partner with Sales and Marketing to understand customer value propositions, segmentation, and competitive positioning.
Support product launches and go-to-market initiatives with pricing, packaging, and commercial strategies.

Benefits

Medical, dental, and vision insurance, subject to plan eligibility rules.
401(k) plan with Cisco matching contribution.
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Cisco restricted stock unit grants may be available, subject to eligibility and vesting conditions.
Paid holidays, including 10 holidays per full calendar year and, for non-exempt employees, one floating holiday.
One paid day off for employees’ birthdays.
Paid year-end holiday shutdown.
Four paid personal wellness days.
Paid vacation or flexible vacation time off, depending on employee classification and applicable policies.
80 hours of sick time off provided on hire and each January 1, with up to 80 unused hours carried forward.
Additional paid time away may be requested for critical or emergency family matters.
Optional 10 paid volunteer days per full calendar year.
Annual bonuses may be available for non-sales roles, subject to Cisco policies.
Sales-plan employees may be eligible for performance-based incentive compensation, subject to the applicable Cisco plan.