Director, Customer Support Services
About The Position
Sodexo is seeking a Director of Customer Support Services to lead our Western US region team. The Director of Customer Support Services plays a critical leadership role in optimizing the utilization of Sodexo contracted programs across designated segments. This position manages a team of Regional Account Managers and serves as the strategic liaison between segment operations, local sourcing partners, and broadline distribution centers. The ideal candidate will bring a strong understanding of supply chain dynamics, strategic sourcing, and stakeholder engagement to drive value creation and operational excellence. This is a remote position, which requires travel up to 40%. Candidates should reside within the Western US region.
Requirements
- Bachelor’s degree or equivalent experience
- Minimum 7 years management experience
- Demonstrated experience in strategy development and implementation
- Possess strong leadership and communication
- Keen understanding of supply chain dynamics, strategic sourcing, and stakeholder engagement
- Strong technical acumen – databases, data acclimation
- Minimum Education Requirement - Bachelor’s degree or equivalent experience
- Minimum Management Experience - 5 years
- Minimum Functional Experience - 5 years of project management or multi-unit operations management experience
Responsibilities
- Partner with Segment Leadership (DM/VP Level) to align sourcing strategies with segment goals; drive adoption and optimization of Sodexo/Entegra’s contracted programs across supported accounts.
- Lead, mentor, and manage a team of Regional Account Managers.
- Identify, evaluate, and aggregate local sourcing opportunities in collaboration with segment operations; analyze financial impact and feasibility of local sourcing decisions.
- Serve as the primary liaison between broadline distribution centers and regional partners.
- Ensure seamless communication and coordination to support account needs and resolve distribution challenges.
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
